At a Glance
- Tasks: Provide first-line IT support and troubleshoot various technical issues.
- Company: Join a forward-thinking organisation with a collaborative culture.
- Benefits: Gain valuable experience in tech support and work with leading technologies.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your IT skills while helping others.
- Qualifications: Basic IT knowledge and a passion for problem-solving.
The predicted salary is between 40000 - 45000 £ per year.
Location: Farnborough
Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
The Role
You will be supporting users across both traditional on-premise systems and modern cloud-based environments. This is an exciting opportunity to work with leading technologies alongside talented professionals in a collaborative and forward-thinking environment.
The Opportunity
As an IT Support Services Agent, you will provide first-line technical support to internal users, delivering high-quality, customer-focused IT services across the organisation. You'll play a key role in resolving incidents, handling service requests, and supporting a wide range of technologies while ensuring an excellent user experience.
Key Responsibilities
- Deliver first-line IT support via phone, email, remote support tools, and IT service management platforms
- Troubleshoot hardware, software, networking, and account-related issues
- Support Microsoft Windows, Office 365, Active Directory, and Azure AD environments
- Escalate complex technical issues to senior support teams when required
- Manage the full lifecycle of the corporate iPhone and iPad estate, including provisioning, configuration, support, and decommissioning
IT Support Services Agent in Hampshire employer: Shaw Daniels Solutions
Join a dynamic team in Farnborough where innovation meets collaboration. As an IT Support Services Agent, you'll benefit from a supportive work culture that prioritises employee growth and development, offering opportunities to work with cutting-edge technologies. Enjoy a rewarding career with a focus on delivering exceptional user experiences while being part of a forward-thinking organisation that values your contributions.
