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- Tasks: Diagnose and repair IT hardware at various customer locations across the UK.
- Company: Shaw Daniels Solutions is a leading IT services provider focused on innovative technology solutions.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for overtime.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in the IT sector.
- Qualifications: Experience with IT hardware, vendor certifications, and a full UK driving licence are essential.
- Other info: Participate in an on-call rota and work in diverse environments.
The predicted salary is between 30000 - 42000 £ per year.
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Direct message the job poster from Shaw Daniels Solutions
The Senior Field Services Engineer is responsible for diagnosing and repairing a broad range of IT hardware, including servers, storage systems, data centre equipment, end-user computing devices (PCs, laptops, tablets), printers, peripherals, and point-of-sale systems at various customer locations across the UK.
This role also involves providing support for installations, moves, and changes across client sites, requiring a high degree of flexibility, autonomy, and technical competency.
Key Responsibilities
- Travel to multiple customer sites to deliver on-site IT support services in line with service level agreements.
- Provide hardware support and troubleshooting across a range of technologies including server, storage, network, and end-user devices.
- Perform on-site installations, repairs, and troubleshooting in both software and hardware environments.
- Maintain and update relevant vendor certifications to meet role requirements.
- Follow both internal and client-supplied procedures and provide feedback to support continuous improvement.
- Comply with safety standards, including electrical safety and ESD precautions.
- Accurately complete documentation and service updates for each site visit in a timely manner.
- Participate in a scheduled on-call rota (mornings, evenings, weekends), with applicable allowances.
- Provide support to other teams within the technology services department as required.
- Work overtime as necessary to fulfil client contractual obligations, with applicable overtime rates.
Required Qualifications & Experience
- Proven experience in installation, troubleshooting, and repair of a variety of IT hardware including servers, storage, and network equipment.
- Familiarity with data centre environments and end-user computing hardware.
- Ability to install and configure software based on client requirements.
- Vendor certifications (e.g., Dell, Lenovo, IBM, HP) are essential.
- Strong hardware break-fix and maintenance skills.
- Full UK driving licence.
- Eligible for UK security clearances including SC and NPPV3 (required for access to certain client sites).
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
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Field Engineer employer: Shaw Daniels Solutions
Contact Detail:
Shaw Daniels Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with IT hardware in your conversations. When networking or during interviews, share specific examples of troubleshooting and repairs you've successfully completed, as this will demonstrate your technical competency.
✨Tip Number 2
Familiarise yourself with the latest vendor certifications relevant to the role, such as those from Dell, Lenovo, or HP. Mentioning your commitment to maintaining these certifications can set you apart and show your dedication to professional development.
✨Tip Number 3
Since the role requires travel to various customer sites, be prepared to discuss your flexibility and availability. Highlight any previous experience you have with on-site support and how you managed your time effectively while meeting service level agreements.
✨Tip Number 4
Engage with current employees or alumni from Shaw Daniels Solutions on platforms like LinkedIn. Ask them about their experiences and any tips they might have for succeeding in the interview process, which can give you valuable insights into the company culture.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT hardware installation, troubleshooting, and repair. Include specific examples of your work with servers, storage systems, and end-user devices to demonstrate your technical competency.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Engineer role and explain how your skills align with the job requirements. Mention any vendor certifications you hold and your familiarity with data centre environments.
Highlight Flexibility and Autonomy: Since the role requires a high degree of flexibility and autonomy, emphasise your ability to work independently and manage your time effectively. Provide examples of past experiences where you successfully handled multiple tasks or projects.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role like this.
How to prepare for a job interview at Shaw Daniels Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various IT hardware, including servers and storage systems. Bring examples of past troubleshooting scenarios to demonstrate your technical competency.
✨Understand the Role's Flexibility Requirements
Highlight your ability to adapt to different customer sites and situations. Share experiences where you successfully managed on-site installations or repairs under varying conditions.
✨Familiarise Yourself with Safety Standards
Since compliance with safety standards is crucial, be ready to talk about your knowledge of electrical safety and ESD precautions. This shows that you take safety seriously in your work.
✨Prepare for On-Call Scenarios
Discuss your availability and willingness to participate in an on-call rota. Mention any previous experience with on-call duties and how you managed those responsibilities effectively.
