Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Diagnose and repair IT hardware at various customer locations across the UK.
- Company: Join a dynamic tech company focused on delivering top-notch IT support services.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for overtime.
- Why this job: Gain hands-on experience in a fast-paced environment while making a real impact.
- Qualifications: Experience with IT hardware and vendor certifications are essential; driving licence required.
- Other info: Participate in an on-call rota and work with a supportive tech team.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Field Services Engineer is responsible for diagnosing and repairing a broad range of IT hardware, including servers, storage systems, data centre equipment, end-user computing devices (PCs, laptops, tablets), printers, peripherals, and point-of-sale systems at various customer locations across the UK. This role also involves providing support for installations, moves, and changes across client sites, requiring a high degree of flexibility, autonomy, and technical competency.
Key Responsibilities
- Travel to multiple customer sites to deliver on-site IT support services in line with service level agreements.
- Provide hardware support and troubleshooting across a range of technologies including server, storage, network, and end-user devices.
- Perform on-site installations, repairs, and troubleshooting in both software and hardware environments.
- Maintain and update relevant vendor certifications to meet role requirements.
- Follow both internal and client-supplied procedures and provide feedback to support continuous improvement.
- Comply with safety standards, including electrical safety and ESD precautions.
- Accurately complete documentation and service updates for each site visit in a timely manner.
- Participate in a scheduled on-call rota (mornings, evenings, weekends), with applicable allowances.
- Provide support to other teams within the technology services department as required.
- Work overtime as necessary to fulfil client contractual obligations, with applicable overtime rates.
Required Qualifications & Experience
- Proven experience in installation, troubleshooting, and repair of a variety of IT hardware including servers, storage, and network equipment.
- Familiarity with data centre environments and end-user computing hardware.
- Ability to install and configure software based on client requirements.
- Vendor certifications (e.g., Dell, Lenovo, IBM, HP) are essential.
- Strong hardware break-fix and maintenance skills.
- Full UK driving licence.
- Eligible for UK security clearances including SC and NPPV3 (required for access to certain client sites).
Field Engineer employer: Shaw Daniels Solutions
Contact Detail:
Shaw Daniels Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with IT hardware in your conversations. When networking or during interviews, share specific examples of how you've diagnosed and repaired various devices, as this will demonstrate your technical competency.
✨Tip Number 2
Familiarise yourself with the latest vendor certifications relevant to the role, such as those from Dell, Lenovo, or HP. Mentioning your commitment to maintaining these certifications can set you apart and show your dedication to professional development.
✨Tip Number 3
Since the role requires travel to multiple customer sites, be prepared to discuss your flexibility and ability to manage time effectively. Share any previous experiences where you successfully balanced multiple tasks or projects while on the move.
✨Tip Number 4
Emphasise your understanding of safety standards and compliance, especially regarding electrical safety and ESD precautions. This knowledge is crucial for the role, so be ready to discuss how you've applied these practices in past positions.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in diagnosing and repairing IT hardware. Include specific examples of your work with servers, storage systems, and end-user devices to demonstrate your technical competency.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Engineer role and explain how your skills align with the job requirements. Mention your familiarity with data centre environments and any vendor certifications you hold.
Showcase Your Flexibility: Since the role requires travel to multiple customer sites, emphasise your flexibility and willingness to work on-call or during weekends. Provide examples of past experiences where you successfully managed similar demands.
Highlight Compliance and Safety Awareness: Mention your understanding of safety standards, including electrical safety and ESD precautions. This shows that you are not only technically skilled but also aware of the importance of safety in the workplace.
How to prepare for a job interview at Shaw Daniels Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with IT hardware, including servers and storage systems. Highlight specific examples of troubleshooting and repairs you've successfully completed, as this will demonstrate your technical competency.
✨Familiarise Yourself with Safety Standards
Understand the safety standards relevant to the role, such as electrical safety and ESD precautions. Being able to articulate your knowledge of these standards during the interview will show that you take safety seriously and are ready to comply with necessary protocols.
✨Demonstrate Flexibility and Autonomy
Since the role requires travel to various customer sites, be ready to discuss your ability to work independently and manage your time effectively. Share examples of how you've adapted to changing environments or schedules in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you had to troubleshoot a complex issue on-site and be ready to explain your thought process and the steps you took to resolve it.
