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- Tasks: Provide first-line IT support and troubleshoot various technical issues.
- Company: Join a supportive team in Farnborough with a focus on customer service.
- Benefits: Enjoy generous leave, private health options, and employee discounts.
- Other info: Opportunities for professional growth and community volunteering.
- Why this job: Make a difference by helping users and improving IT services.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Our clients are looking for an IT Support Services Agent to join their Farnborough team, supporting users across both traditional on-premise systems and modern cloud-based environments. As an IT Support Services Agent, you will provide first-line technical support to internal users, delivering high-quality, customer-focused IT services across the organisation.
You’ll play a key role in resolving incidents, handling service requests, and supporting a wide range of technologies while ensuring an excellent user experience.
- Deliver first-line IT support via phone, email, remote support tools, and IT service management platforms
- Troubleshoot hardware, software, networking, and account-related issues
- Support Microsoft Windows, Office 365, Active Directory, and Azure AD environments
- Escalate complex technical issues to senior support teams when required
- Manage the full lifecycle of the corporate iPhone and iPad estate, including provisioning, configuration, support, and decommissioning
- Follow established support processes and contribute to continual service improvement
Previous experience in an IT support, service desk, or helpdesk environment is required, along with strong customer service and communication skills with an empathetic approach. A good working knowledge of Microsoft Windows and Office 365 is essential, as well as experience administering Active Directory and/or Azure AD accounts. ITIL Foundation v4 certification, or willingness to achieve this qualification is also preferred.
Benefits include:
- Matched pension contribution scheme with life assurance
- Generous annual leave allowance with the option to buy additional days
- Private medical, dental, and health cash plan options
- Employee discounts across travel, retail, restaurants, cinema, and more
- Volunteering opportunities supporting charities and local communities
- Proud supporters of the Armed Forces Covenant and Defence Employer Recognition Scheme Gold Award
Locations
IT Technical Customer Service Representative in Farnborough, Hampshire employer: Shaw Daniels Solutions
Contact Detail:
Shaw Daniels Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Customer Service Representative in Farnborough, Hampshire
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory. We want to see you confidently troubleshoot issues like a pro during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle tricky support scenarios. Remember, empathy and clear communication are key in making users feel supported.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend local tech meetups. We love seeing candidates who are proactive and engaged in the IT community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team in Farnborough.
We think you need these skills to ace IT Technical Customer Service Representative in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Services Agent role. Highlight your previous experience in IT support, especially with Microsoft Windows and Office 365, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your customer service skills can enhance our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Technical Skills: Don’t forget to mention any relevant technical skills, like your experience with Active Directory or Azure AD. We want to see how you can troubleshoot issues and provide top-notch support to our users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Shaw Daniels Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting techniques you’ve employed. This will show that you’re not just familiar with the tools but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a customer. Prepare to share specific stories that highlight your empathetic approach and communication skills. Remember, it’s not just about solving problems; it’s about making users feel valued.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common IT support situations, like a user unable to access their account or a software installation issue. This will demonstrate your problem-solving abilities and your understanding of the support process.
✨Get Familiar with ITIL Concepts
If you don’t already have your ITIL Foundation v4 certification, make sure you understand the basics of ITIL principles. Be prepared to discuss how these concepts can improve service delivery and contribute to continual service improvement. Showing that you’re proactive about your professional development can really impress the interviewers.