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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a forward-thinking team in Farnborough with leading technologies.
- Benefits: Enjoy generous leave, private medical options, and employee discounts.
- Other info: Opportunities for professional growth and community volunteering.
- Why this job: Make a real impact by enhancing user experiences with technology.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 25000 - 35000 £ per year.
Location: Farnborough
Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
The Role
Our clients are looking for an IT Support Services Agent to join their Farnborough team, supporting users across both traditional on-premise systems and modern cloud-based environments. This is an exciting opportunity to work with leading technologies alongside talented professionals in a collaborative and forward-thinking environment.
The Opportunity
As an IT Support Services Agent, you will provide first-line technical support to internal users, delivering high-quality, customer-focused IT services across the organisation. You’ll play a key role in resolving incidents, handling service requests, and supporting a wide range of technologies while ensuring an excellent user experience.
Key Responsibilities
- Deliver first-line IT support via phone, email, remote support tools, and IT service management platforms
- Troubleshoot hardware, software, networking, and account-related issues
- Support Microsoft Windows, Office 365, Active Directory, and Azure AD environments
- Escalate complex technical issues to senior support teams when required
- Manage the full lifecycle of the corporate iPhone and iPad estate, including provisioning, configuration, support, and decommissioning
- Communicate clearly and professionally with users of varying technical abilities
- Maintain accurate documentation of incidents, resolutions, and knowledge base articles
- Follow established support processes and contribute to continual service improvement
Essential Skills & Experience
- Previous experience in an IT support, service desk, or helpdesk environment
- Strong customer service and communication skills with an empathetic approach
- Good working knowledge of Microsoft Windows and Office 365
- Experience administering Active Directory and/or Azure AD accounts
- Ability to work both independently and collaboratively within a team
- Strong problem-solving skills and attention to detail
- Ability to follow technical procedures and documentation
Desirable Qualifications
- ITIL Foundation v4 certification, or willingness to achieve this qualification
Benefits
- Matched pension contribution scheme with life assurance
- Generous annual leave allowance with the option to buy additional days
- Private medical, dental, and health cash plan options
- Employee discounts across travel, retail, restaurants, cinema, and more
- Volunteering opportunities supporting charities and local communities
- Proud supporters of the Armed Forces Covenant and Defence Employer Recognition Scheme Gold Award
Locations
IT Support Services Agent in Farnborough, Hampshire employer: Shaw Daniels Solutions
Contact Detail:
Shaw Daniels Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Services Agent in Farnborough, Hampshire
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows or Office 365. We want you to show off your problem-solving skills and customer service flair!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT Support Services Agent in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Services Agent role. Highlight your experience with Microsoft Windows, Office 365, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re keen to see your problem-solving skills in action, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Shaw Daniels Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your empathetic approach and strong communication skills. Remember, it's not just about fixing problems; it's about making users feel valued and understood.
✨Practice Problem-Solving Scenarios
Expect to be asked how you would handle specific technical issues or user requests. Practise articulating your thought process clearly. You might even want to run through some common IT support scenarios with a friend to get comfortable explaining your solutions.
✨Be Ready to Discuss Continuous Improvement
The job description mentions contributing to continual service improvement, so think about how you've done this in previous roles. Prepare to discuss any processes you've improved or suggestions you've made that enhanced user experience. This shows that you're proactive and invested in the team's success.