At a Glance
- Tasks: Provide first-line IT support and troubleshoot various technical issues.
- Company: Join a supportive team in a dynamic IT environment in Farnborough.
- Benefits: Enjoy generous leave, private medical options, and employee discounts.
- Other info: Opportunities for professional growth and community volunteering.
- Why this job: Make a real difference by helping users with cutting-edge technology.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 25000 - 32000 € per year.
Our clients are looking for an IT Support Services Agent to join their Farnborough team, supporting users across both traditional on-premise systems and modern cloud-based environments. As an IT Support Services Agent, you will provide first-line technical support to internal users, delivering high-quality, customer-focused IT services across the organisation.
You’ll play a key role in resolving incidents, handling service requests, and supporting a wide range of technologies while ensuring an excellent user experience.
- Deliver first-line IT support via phone, email, remote support tools, and IT service management platforms
- Troubleshoot hardware, software, networking, and account-related issues
- Support Microsoft Windows, Office 365, Active Directory, and Azure AD environments
- Escalate complex technical issues to senior support teams when required
- Manage the full lifecycle of the corporate iPhone and iPad estate, including provisioning, configuration, support, and decommissioning
- Follow established support processes and contribute to continual service improvement
Previous experience in an IT support, service desk, or helpdesk environment is required, along with strong customer service and communication skills with an empathetic approach. A good working knowledge of Microsoft Windows and Office 365 is essential, as well as experience administering Active Directory and/or Azure AD accounts. ITIL Foundation v4 certification, or willingness to achieve this qualification is also preferred.
Benefits include:
- Matched pension contribution scheme with life assurance
- Generous annual leave allowance with the option to buy additional days
- Private medical, dental, and health cash plan options
- Employee discounts across travel, retail, restaurants, cinema, and more
- Volunteering opportunities supporting charities and local communities
- Proud supporters of the Armed Forces Covenant and Defence Employer Recognition Scheme Gold Award
Locations
Customer Service Agent - IT Helpdesk in Farnborough, Hampshire employer: Shaw Daniels Solutions
Join our dynamic team in Farnborough as a Customer Service Agent - IT Helpdesk, where we prioritise employee well-being and professional growth. With a strong focus on customer service, we offer generous benefits including matched pension contributions, private medical care, and ample annual leave, alongside opportunities for volunteering and community support. Our inclusive work culture fosters collaboration and continuous improvement, making it an ideal environment for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - IT Helpdesk in Farnborough, Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves troubleshooting various IT issues, brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory. Being able to demonstrate your expertise can really set you apart.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled difficult situations or provided excellent support in the past. Remember, empathy and communication are key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Agent - IT Helpdesk in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support Services Agent. Highlight your experience in IT support, especially with Microsoft Windows and Office 365, as well as any relevant certifications like ITIL Foundation v4.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer service skills and your empathetic approach. Mention specific examples of how you've resolved technical issues in the past.
Showcase Your Technical Skills:In your application, don’t forget to mention your familiarity with Active Directory and Azure AD. We want to see that you can troubleshoot hardware and software issues effectively, so be specific about your technical expertise.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Shaw Daniels Solutions
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you’ve had. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer support, think of examples where you've gone above and beyond for a user. Prepare to share specific stories that highlight your empathetic approach and communication skills, as these are key to succeeding in this position.
✨Understand the Company Culture
Research the company’s values and mission. Knowing how they support their employees and communities can help you align your answers with what they’re looking for. It’ll also give you a chance to ask insightful questions during the interview, showing your genuine interest.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or customer interactions. Practice answering scenario-based questions, focusing on your problem-solving process and how you ensure a positive user experience. This will demonstrate your readiness for the challenges of the role.
