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- Tasks: Join our team as a D365 CE Consultant, configuring and customising solutions for clients.
- Company: We are a dynamic company focused on enhancing customer engagement through innovative technology.
- Benefits: Enjoy flexible remote work options and opportunities for professional development.
- Why this job: Make a real impact by improving customer experiences and driving operational efficiency.
- Qualifications: Experience with Microsoft Dynamics 365 CE and strong technical skills in related technologies required.
- Other info: Stay ahead in your career with exposure to the latest Microsoft product developments.
The predicted salary is between 28800 - 48000 £ per year.
D365 CE Consultant
Location: Winchester/Remote
Job Summary
Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience.
Key Responsibilities
- Work with clients to gather and analyse business requirements and translate them into D365 CE solutions
- Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules
- Develop and implement workflows, plugins, Power Automate flows, and integrations with other systems
- Participate in the full software development lifecycle including requirements gathering, design, development, testing, deployment, and support
- Provide training and support to end-users and stakeholders
- Collaborate with cross-functional teams including developers, architects, and project managers to deliver high-quality solutions
- Stay up to date with Microsoft’s product roadmap and make recommendations on improvements and best practices
Required Qualifications
- Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions
- Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service
- Experience with Power Platform (Power Apps, Power Automate, Power BI)
- Understanding of Dynamics 365 security model, data model, and integration capabilities
- Proficiency in using JavaScript, C#, .NET, and Web Services (REST/OData) for D365 custom development
- Excellent communication, problem-solving, and analytical skills
- Microsoft certifications in Dynamics 365 (e.g., MB-210, MB-220, MB-240) are highly desirable
Preferred Qualifications
- Experience with Azure services and DevOps pipelines
- Familiarity with Agile/Scrum methodologies
- Prior consulting experience with client-facing roles
D365 CE Consultant employer: Shaw Daniels Solutions
Contact Detail:
Shaw Daniels Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Consultant
✨Tip Number 1
Make sure to showcase your hands-on experience with D365 CE during networking events or meetups. Engaging with professionals in the field can help you learn about unadvertised opportunities and gain insights into what employers are looking for.
✨Tip Number 2
Join online forums and communities focused on Microsoft Dynamics 365. Participating in discussions can not only enhance your knowledge but also connect you with potential employers who may be scouting for talent.
✨Tip Number 3
Consider obtaining relevant Microsoft certifications if you haven't already. Certifications like MB-210, MB-220, and MB-240 can significantly boost your credibility and make you stand out to hiring managers.
✨Tip Number 4
Stay updated on the latest trends and updates in the D365 CE ecosystem. Being knowledgeable about new features and best practices will not only prepare you for interviews but also demonstrate your commitment to continuous learning.
We think you need these skills to ace D365 CE Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 CE and relevant modules. Emphasise your skills in configuring, customising, and implementing D365 CE solutions, as well as any certifications you hold.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role of D365 CE Consultant. Mention specific projects where you've successfully translated business requirements into technical solutions, showcasing your problem-solving skills.
Showcase Relevant Experience: When detailing your work history, focus on your experience with CRM processes and best practices. Highlight any roles where you collaborated with cross-functional teams or provided training and support to end-users.
Highlight Technical Skills: Clearly list your technical skills related to D365 CE, including your proficiency in JavaScript, C#, .NET, and Power Platform. Mention any experience with Azure services and DevOps pipelines, as these are preferred qualifications.
How to prepare for a job interview at Shaw Daniels Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Dynamics 365 CE, especially the specific modules mentioned in the job description. Highlight any projects where you configured or customised D365 CE solutions, and be ready to explain your approach to problem-solving in these scenarios.
✨Understand the Business Context
Demonstrate your understanding of customer relationship management processes and how D365 CE can enhance operational efficiency. Be ready to provide examples of how you've translated business requirements into technical solutions in previous roles.
✨Familiarise Yourself with Power Platform
Since experience with Power Platform is required, brush up on your knowledge of Power Apps, Power Automate, and Power BI. Be prepared to discuss how you've used these tools in past projects to create workflows or integrations that improved business processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work with cross-functional teams. Think of examples from your past experiences where you collaborated with developers, architects, or project managers to deliver high-quality solutions.
