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- Tasks: Join our team as a D365 CE Consultant, configuring and customising solutions for clients.
- Company: We are a dynamic company focused on enhancing customer engagement through innovative technology.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences and collaborating with talented teams.
- Qualifications: Experience with Microsoft Dynamics 365 CE and strong technical skills in development and integration required.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
D365 CE Consultant
Location: Winchester/Remote
Job Summary
Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience.
Key Responsibilities
- Work with clients to gather and analyse business requirements and translate them into D365 CE solutions
- Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules
- Develop and implement workflows, plugins, Power Automate flows, and integrations with other systems
- Participate in the full software development lifecycle including requirements gathering, design, development, testing, deployment, and support
- Provide training and support to end-users and stakeholders
- Collaborate with cross-functional teams including developers, architects, and project managers to deliver high-quality solutions
- Stay up to date with Microsoft’s product roadmap and make recommendations on improvements and best practices
Required Qualifications
- Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions
- Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service
- Experience with Power Platform (Power Apps, Power Automate, Power BI)
- Understanding of Dynamics 365 security model, data model, and integration capabilities
- Proficiency in using JavaScript, C#, .NET, and Web Services (REST/OData) for D365 custom development
- Excellent communication, problem-solving, and analytical skills
- Microsoft certifications in Dynamics 365 (e.g., MB-210, MB-220, MB-240) are highly desirable
Preferred Qualifications
- Experience with Azure services and DevOps pipelines
- Familiarity with Agile/Scrum methodologies
- Prior consulting experience with client-facing roles
D365 CE Consultant employer: Shaw Daniels Solutions
Contact Detail:
Shaw Daniels Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Consultant
✨Tip Number 1
Network with professionals in the Microsoft Dynamics community. Attend local meetups or online webinars to connect with current D365 CE Consultants and learn about their experiences. This can provide you with valuable insights and potentially lead to job referrals.
✨Tip Number 2
Stay updated on the latest features and updates in Microsoft Dynamics 365. Follow relevant blogs, forums, and Microsoft's official channels to ensure you're knowledgeable about the platform. This will not only help you in interviews but also demonstrate your commitment to continuous learning.
✨Tip Number 3
Consider obtaining Microsoft certifications related to Dynamics 365 CE, such as MB-210 or MB-220. These certifications can significantly enhance your credibility and show potential employers that you have the necessary skills and knowledge to excel in the role.
✨Tip Number 4
Prepare for technical interviews by practising common scenarios and problems you might face as a D365 CE Consultant. Familiarise yourself with configuring and customising the platform, as well as developing workflows and integrations. This hands-on practice will boost your confidence during the interview process.
We think you need these skills to ace D365 CE Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 CE and relevant modules. Emphasise your skills in configuring, customising, and implementing D365 CE solutions, as well as any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer relationship management processes. Explain how your background aligns with the key responsibilities of the role and how you can contribute to enhancing customer experience.
Showcase Relevant Projects: Include specific examples of past projects where you successfully implemented D365 CE solutions. Highlight your role in gathering requirements, developing workflows, and collaborating with cross-functional teams.
Highlight Technical Skills: Clearly list your technical skills related to D365 CE, Power Platform, and programming languages like JavaScript and C#. Mention any experience with Azure services and DevOps pipelines, as these are preferred qualifications.
How to prepare for a job interview at Shaw Daniels Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Dynamics 365 CE, especially the modules relevant to the role. Highlight specific projects where you configured or customised D365 CE solutions, and be ready to explain your approach to problem-solving in these scenarios.
✨Understand the Business Context
Demonstrate your understanding of customer relationship management processes and how D365 CE can enhance operational efficiency. Be ready to discuss how you've translated business requirements into technical solutions in previous roles.
✨Familiarise Yourself with Power Platform
Since the role involves working with Power Apps, Power Automate, and Power BI, make sure you can discuss your experience with these tools. Prepare examples of how you've used them to create workflows or integrations that improved business processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work with cross-functional teams. Think of examples where you've collaborated with developers, architects, or project managers to deliver high-quality solutions, and be ready to share these experiences.
