At a Glance
- Tasks: Answer calls, make bookings, greet clients, and support our talented therapists.
- Company: Join Shavata Brow Studio, a leader in the beauty industry with a celebrity following.
- Benefits: Enjoy competitive pay, commission, employee discounts, and a company pension.
- Other info: Flexible part-time role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a dynamic team and help clients achieve their perfect brow look.
- Qualifications: Retail experience in beauty is essential; customer service skills are a must.
The predicted salary is between 14 - 14 £ per hour.
Shavata Singh, CEO & Founder of Shavata Brow Studio, is a Brow Expert with over 30 years experience in taming unruly brows. The role includes:
- Answering calls
- Making bookings on our clinic system
- Greeting clients
- Taking payments
- Supporting the therapists and stylists
The successful candidate must be a seasoned seller with a proven background in a similar Front of House/Receptionist role. Retail experience within the beauty sector is essential, preferably with brows and lashes, as is a positive approach to solving problems and managing deadlines. The Front of House role is hard work that requires someone with true dedication to succeed! In return, you will receive a competitive salary, commission on targets achieved, and the support to help you grow within our company.
Key requirements:
- Minimum 1 year Front of House/Receptionist retail experience
- Experience with a high-end brand
- Friendly
- Be a team player
- Have excellent customer service and communication skills
- Welcome the challenge of working in a fast-paced environment
Responsibilities:
- Make appointment bookings using our online booking system
- Process payments
- Promote other services and products to customers as appropriate
- Answer calls, contact clients via telephone/email, and handle complaints in a timely and professional manner
- Smoothly take over the client's journey from the therapist/stylist and complete payments and appointment bookings
Benefits:
- Company pension
- Employee discount
Job Type: Part-time - 2 days per week
Pay: £13.00-£14.00 per hour
Expected hours: 16 per week - Must be flexible and able to work at weekends
Education: GCSE or equivalent (preferred)
Experience: Customer service: 1 year (essential), Administrative experience: 1 year
Language: English
Work Location: In person
Front of House Receptionist employer: Shavata Singh
At Shavata Brow Studio, we pride ourselves on being a leading name in the beauty industry, offering a vibrant work culture that fosters growth and development. As a Front of House Receptionist, you will enjoy competitive pay, commission opportunities, and employee discounts, all while working alongside a passionate team dedicated to excellence in customer service. Join us in our stylish London location, where your contributions will be valued and rewarded in a fast-paced, dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Shavata Singh and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Shavata Singh and let us see your personality shine through!
We think you need these skills to ace Front of House Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Shavata Singh.
Get Familiar with Our Brand:Before applying, take some time to learn about Shavata Singh and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Shavata Singh
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Shavata Singh.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Shavata Singh will surely appreciate.
