At a Glance
- Tasks: Deliver exceptional customer service and manage interactions at our Rainham facility.
- Company: Join Sharpsmart, a leader in innovative waste management solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on continuous improvement and teamwork.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic team.
- Qualifications: 3+ years in customer service, strong organisational skills, and CRM experience.
The predicted salary is between 30000 - 42000 £ per year.
Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work environment where continuous improvement and customer satisfaction are at the forefront of everything we do.
The Customer Service Coordinator will be responsible for delivering outstanding customer service at the Rainham facility. This role focuses on managing customer interactions, ensuring timely and effective resolution of customer requests and complaints, and driving customer satisfaction through proactive communication and support. The Customer Service Coordinator will work closely with internal teams to ensure a seamless customer experience and uphold Sharpsmart's high standards of service.
What your role will involve:
- Effectively managing tasks and case/project ownership with team members in a timely manner and holding yourself accountable to targets and dashboard metrics.
- Operational System facilitation including routine administration duties, maintenance and new customer/route/vehicle set up.
- Report, investigate and resolve (where applicable) customer requests and complaints ensuring a high degree of accuracy and timeliness in reporting and issue escalation.
- Ensures completion of all regulatory compliance and customer processes are completed on time and flagged if action or escalation is required.
- Translate and adjust customer changes with production (physical communication on production floor).
- Work closely with the Site Manager, Plant Supervisor and Transport Supervisor to ensure timely and efficient delivery is being met at all customer locations and driving process improvements where gaps are identified.
- Monitoring required includes: Customer account installation paperwork, scheduling, stock and logistics/service coordination is all executed on time.
- Liaising with customers and Operations Manager, as well as other department stakeholders on account changes (billing, field service, Sales and National CST).
- Constantly look for new ways to better/improve customer and administrative processes and drive business-unit-level ownership of process improvement initiatives.
- Provide project and KPI accountability for team members and facilitate task and performance management discussions to strengthen the quality and timeliness of team deliverables.
Candidate Profile:
- Minimum 3 years of experience within the customer service role.
- Experience of working in a similar operational/production environment.
- Ability to use Microsoft Office packages to an intermediate level.
- Good planning and organizational skills with the ability to multitask and prioritise.
- Used to working in a fast-paced environment.
- Experience of using CRM system and multiple reporting systems.
- Proven experience within process improvement.
Customer Service Coordinator in Rainham employer: Sharpsmart
At Sharpsmart, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and communication. Our Rainham location provides unique opportunities for professional growth within the healthcare transport sector, alongside competitive benefits and a commitment to employee well-being. Join us in making a meaningful impact while enjoying a fulfilling career as a Transport Coordinator on our dedicated nightshift team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Rainham
✨Tip Number 1
Get to know the company inside out! Research Sharpsmart's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their innovative waste management solutions.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to manage customer interactions smoothly. Role-play with a friend or family member to get comfortable handling different scenarios and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Sharpsmart. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Coordinator in Rainham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in customer service and any operational roles you've had, as this will show us you're a great fit for our team.
Showcase Your Skills:Don’t forget to mention your proficiency with Microsoft Office and any CRM systems you’ve used. We love seeing candidates who can demonstrate their planning and organisational skills, especially in a fast-paced environment like ours.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Sharpsmart
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you’ve handled difficult situations in the past, as this role is all about managing customer interactions effectively.
✨Familiarise Yourself with Sharpsmart
Research Sharpsmart’s waste management solutions and their commitment to operational excellence. Understanding their values and how they serve healthcare clients will help you align your answers with their mission during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer complaints or improved processes in previous roles. Highlighting your ability to think on your feet and drive customer satisfaction will make you stand out.
✨Demonstrate Team Collaboration
Since the role involves working closely with various teams, be ready to share experiences where you collaborated effectively with others. Emphasising your teamwork skills will show that you can contribute to a dynamic work environment.
