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- Tasks: Deliver exceptional customer service and manage interactions at our Rainham facility.
- Company: Join Sharpsmart, a leader in innovative waste management solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic setting.
- Qualifications: 3+ years in customer service and experience in operational environments required.
- Other info: Fast-paced role with a focus on continuous improvement and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work environment where continuous improvement and customer satisfaction are at the forefront of everything we do.
The Customer Service Coordinator will be responsible for delivering outstanding customer service at the Rainham facility. This role focuses on managing customer interactions, ensuring timely and effective resolution of customer requests and complaints, and driving customer satisfaction through proactive communication and support. The Customer Service Coordinator will work closely with internal teams to ensure a seamless customer experience and uphold Sharpsmart's high standards of service.
What your role will involve:
- Effectively managing tasks and case/project ownership with team members in a timely manner and holding yourself accountable to targets and dashboard metrics.
- Operational System facilitation including routine administration duties, maintenance and new customer/route/vehicle set up.
- Report, investigate and resolve (where applicable) customer requests and complaints ensuring a high degree of accuracy and timeliness in reporting and issue escalation.
- Ensures completion of all regulatory compliance and customer processes are completed on time and flagged if action or escalation is required.
- Translate and adjust customer changes with production (physical communication on production floor).
- Work closely with the Site Manager, Plant Supervisor and Transport Supervisor to ensure timely and efficient delivery is being met at all customer locations and driving process improvements where gaps are identified.
- Monitoring required include: Customer account installation paperwork, scheduling, stock and logistics/service coordination is all executed on time.
- Liaising with customers and Operations Manager, as well as other department stakeholders on account changes (billing, field service, Sales and National CST).
- Constantly look for new ways to better/improve customer and administrative processes and drive business-unit-level ownership of process improvement initiatives.
- Provide project and KPI accountability for team members and facilitate task and performance management discussions to strengthen the quality and timeliness of team deliverables.
Candidate Profile:
- Minimum 3 years of experience within the customer service role.
- Experience of working in a similar operational/production environment.
- Ability to use Microsoft Office packages to an intermediate level.
- Good planning and organizational skills with the ability to multitask and prioritise.
- Used to working in a fast-paced environment.
- Experience of using CRM system and multiple reporting systems.
- Proven experience within process improvement.
Customer Service Coordinator in Castlereagh employer: Sharpsmart
Contact Detail:
Sharpsmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Castlereagh
✨Tip Number 1
Get to know the company inside out! Research Sharpsmart's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their innovative waste management solutions.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to manage customer interactions effectively. Role-play with a friend or family member to get comfortable handling different scenarios and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Sharpsmart team.
We think you need these skills to ace Customer Service Coordinator in Castlereagh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in customer service and operational environments, and show us how you can contribute to our mission of exceptional service.
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office and any CRM systems you've used. We want to see how your skills align with the requirements of the role, so be specific about your experience and achievements.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your information logically. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Sharpsmart
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you’ve handled difficult situations in the past, as well as your approach to ensuring customer satisfaction. This will show that you understand the core of what the role entails.
✨Familiarise Yourself with Sharpsmart
Do some research on Sharpsmart and their waste management solutions. Understanding their commitment to operational excellence and customer satisfaction will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your previous roles where you successfully resolved customer complaints or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Teamwork Skills
Since the role involves working closely with various teams, be prepared to discuss your experience in collaborative environments. Highlight instances where you’ve worked with others to achieve a common goal, especially in fast-paced settings.