Contract Manager in Stevenage

We are looking for a driven Account Manager to take ownership of key customer accounts across the South West and South Central regions. This is a field based, on the road role, suited to someone who enjoys spending time with customers and building strong, face to face relationships.

You will manage and grow existing accounts, lead regular customer reviews, and play a hands-on role in improving contract performance, retention, and revenue. If you like having real ownership, being out in the field, and making a visible impact across your region, this role offers plenty of scope to do just that.

Key Responsibilities

• Build and maintain strong relationships with key internal and external stakeholders
• Set customer objectives in collaboration with Key Decision Makers
• Manage contract performance and service delivery across assigned accounts
• Identify and progress new opportunities within existing customers
• Conduct regular on-site visits to support opportunity development, customer projects, and retention
• Lead pre-engagement fact-finding to shape future opportunities and routes to market
• Drive profitability improvements within accounts
• Deliver revenue growth through effective account planning and execution
• Maintain a strong understanding of the competitive landscape within customer accounts and the wider industry
• Provide feedback on industry and customer trends to support continuous business improvement

Candidate Profile

• Minimum of three years’ experience in a similar Account or Contract Manager role, ideally within the healthcare or clinical waste sector
• Proven experience developing and executing sales strategies within an existing customer base
• Strong track record of managing accounts, including upselling and profit growth
• Clear and effective communication skills, both written and verbal, with confidence presenting to customers
• Good working knowledge of Microsoft Office, with intermediate Excel and PowerPoint skills
• Experience using CRM systems, ideally Salesforce
• Full clean driving licence and willingness to travel as required