Administration Lead in Spennymoor

Join to apply for the Administration Lead role at Sharpsmart UK.

As we continue to expand, we’re excited to open our doors for an Administration Lead to join our team. The candidate we’re looking for is someone who takes ownership, has a self‑driven initiative, and a “do what it takes” attitude. Day to day you will be providing high‑quality administration, managing processes in line with business needs, and coordinating alongside our Operational & Transport teams.

As a growing company, we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills and prove their ability to do what it takes.

Your role will involve:

• Managing the full administration of customer orders from point of order placement to clean submittal to billing.
• Analyzing data against requests to confirm requirements and coordinating internal departments to accommodate customer requests.
• Working towards Service Level Agreements and ROI standards.
• Reviewing and interpreting data sets to obtain information to submit performance metrics/reports, fulfil information requests and drive efficiencies.
• Maintaining accurate electronic and hard‑copy records, files and documentation along with support for any internal requests.
• Managing inventory of office consumables and leading office initiatives to maintain standards.
• Supporting and attending customer visits.
• Constantly looking for new ways to improve the current administrative process.

Candidate Profile:

• 2+ years of administrative experience (retail, operational, hospitality or corporate will be considered).
• Strong knowledge of administrative processes and procedures.
• Intermediate to advanced proficiency with computer systems (Microsoft Office suite, etc.).
• Strong communication skills both written and verbal.
• Proven experience in improving processes and procedures.
• A positive “can‑do” attitude and an approach to responsibilities that meets new challenges and changes with an open mind.
• Ability to react positively to sudden and unexpected changes in demand.
• Strong attention to detail; all work accurate and performed to a high standard.
• Excellent organizational skills.

What we can offer:

• Competitive salary package plus bonus potential.
• Pension.
• Private healthcare and dental care options.
• Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink and much more.
• Genuine investment throughout your career for professional development.
• Company events and networking opportunities.
• Stability as an essential service to healthcare, ensuring a non‑seasonal and stable business environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.