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For Companies At a Glance
- Tasks: Manage customer service tasks and improve processes in a dynamic team environment.
- Company: Join Sharpsmart, a leader in innovative waste management solutions.
- Benefits: Enjoy competitive pay, career growth, and a collaborative workplace.
- Why this job: Make a real difference in healthcare waste management while developing your skills.
- Qualifications: 3 years in customer service and experience in fast-paced operational settings.
- Other info: Opportunity to drive process improvements and work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work environment where continuous improvement and customer satisfaction are at the forefront of everything we do.
Responsibilities
- Effectively managing tasks and case/project ownership with team members in a timely manner and holding yourself accountable to targets and dashboard metrics.
- Operational System facilitation including routine administration duties, maintenance and new customer/route/vehicle set up.
- Report, investigate and resolve (where applicable) customer requests and complaints ensuring a high degree of accuracy and timeliness in reporting and issue escalation.
- Ensures completion of all regulatory compliance and customer processes are completed on time and flagged if action or escalation is required.
- Translate and adjust customer changes with production (physical communication on production floor).
- Work closely with the Site Manager, Plant Supervisor and Transport Supervisor to ensure timely and efficient delivery is being met at all customer locations and driving process improvements where gaps are identified.
- Monitoring required include: Customer account installation paperwork, scheduling, stock and logistics/service coordination is all executed on time.
- Liaising with customers and Operations Manager, as well as other department stakeholders on account changes (billing, field service, Sales and National CST).
- Constantly look for new ways to better/improve customer and administrative processes and drive business-unit-level ownership of process improvement initiatives.
- Provide project and KPI accountability for team members and facilitate task and performance management discussions to strengthen the quality and timeliness of team deliverables.
Candidate Profile
- Minimum 3 years of experience within the customer service role.
- Experience of working in a similar operational/production environment.
- Ability to use Microsoft office packages to an intermediate level.
- Good planning and organizational skills with the ability to multitask and prioritise.
- Used to working in a fast-paced environment.
- Experience of using CRM system and multiple reporting systems.
- Proven experience within process improvement.
Customer Service Coordinator in Rainham employer: Sharpsmart UK
Contact Detail:
Sharpsmart UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Rainham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sharpsmart and understanding their waste management solutions. Show us that you’re not just another candidate; demonstrate your knowledge about our commitment to operational excellence and customer satisfaction.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and process improvement. We want to see how you handle challenges and drive improvements, so be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Sharpsmart.
We think you need these skills to ace Customer Service Coordinator in Rainham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and operational roles. We want to see how your skills align with our mission at Sharpsmart!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved processes or resolved customer issues in the past. We love seeing tangible results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sharpsmart UK
✨Know Your Stuff
Before the interview, make sure you understand Sharpsmart's mission and values. Familiarise yourself with their waste management solutions and how they support healthcare clients. This will show your genuine interest in the company and help you connect your experience to their needs.
✨Showcase Your Experience
Highlight your previous customer service roles, especially in operational or production environments. Be ready to discuss specific examples where you've managed tasks, resolved complaints, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Skills
Since the role requires good planning and organisational skills, prepare to discuss how you prioritise tasks and manage multiple responsibilities. Bring up any experience with CRM systems and Microsoft Office, as these are crucial for the job. If possible, share a success story that illustrates your ability to multitask effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing process improvement initiatives, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.