At a Glance
- Tasks: Build strong customer relationships and manage key accounts in the South West and South Central regions.
- Company: Dynamic company focused on healthcare and clinical waste management.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Great opportunity for career advancement and personal development.
- Why this job: Enjoy autonomy and the thrill of being out in the field while driving growth.
- Qualifications: Minimum three years in account management, preferably in healthcare or clinical waste.
The predicted salary is between 36000 - 60000 € per year.
We are looking for a driven Account Manager to take ownership of key customer accounts across the South West and South Central regions. This is a field based, on the road role, suited to someone who enjoys spending time with customers and building strong, face to face relationships. You will manage and grow existing accounts, lead regular customer reviews, and play a hands-on role in improving contract performance, retention, and revenue. If you like having real ownership, being out in the field, and making a visible impact across your region, this role offers plenty of scope to do just that.
Key Responsibilities
- Build and maintain strong relationships with key internal and external stakeholders
- Set customer objectives in collaboration with Key Decision Makers
- Manage contract performance and service delivery across assigned accounts
- Identify and progress new opportunities within existing customers
- Conduct regular on-site visits to support opportunity development, customer projects, and retention
- Lead pre-engagement fact-finding to shape future opportunities and routes to market
- Drive profitability improvements within accounts
- Deliver revenue growth through effective account planning and execution
- Maintain a strong understanding of the competitive landscape within customer accounts and the wider industry
- Provide feedback on industry and customer trends to support continuous business improvement
Candidate Profile
- Minimum of three years’ experience in a similar Account or Contract Manager role, ideally within the healthcare or clinical waste sector
- Proven experience developing and executing sales strategies within an existing customer base
- Strong track record of managing accounts, including upselling and profit growth
- Clear and effective communication skills, both written and verbal, with confidence presenting to customers
- Good working knowledge of Microsoft Office, with intermediate Excel and PowerPoint skills
- Experience using CRM systems, ideally Salesforce
- Full clean driving licence and willingness to travel as required
Contract Manager in Norwich employer: Sharpsmart UK
Join a dynamic team that values strong customer relationships and offers a supportive work culture focused on professional growth. As a Contract Manager in the South West and South Central regions, you will enjoy the flexibility of a field-based role while making a tangible impact on contract performance and revenue. With opportunities for continuous development and a commitment to employee well-being, this company stands out as an excellent employer in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and industry trends. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to account management. Think about how you’ve handled challenges in the past and be ready to share those stories.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the role.
We think you need these skills to ace Contract Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Manager role. Highlight your experience in managing accounts and driving revenue growth, especially in the healthcare or clinical waste sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can build strong relationships with our customers. We love seeing genuine enthusiasm and a clear understanding of the job.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage contracts and improve performance. Numbers speak volumes, so if you've increased revenue or improved customer retention, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Sharpsmart UK
✨Know Your Accounts
Before the interview, dive deep into the accounts you’ll be managing. Understand their history, current performance, and any challenges they face. This will help you demonstrate your proactive approach and show that you’re ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Since this role is all about building strong relationships, prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss specific strategies you used to engage with clients and how those led to improved contract performance.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a dissatisfied customer or a contract negotiation. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Industry Knowledge
Brush up on the healthcare and clinical waste sectors, as well as current trends affecting them. Being able to discuss industry insights will not only impress your interviewers but also show that you’re genuinely interested in the role and its challenges.
