At a Glance
- Tasks: Deliver exceptional customer service and manage interactions at our Rainham facility.
- Company: Join Sharpsmart, a leader in innovative waste management solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Collaborative culture focused on continuous improvement and operational excellence.
- Why this job: Make a real difference in customer satisfaction while working in a dynamic setting.
- Qualifications: 3+ years in customer service, strong organisational skills, and CRM experience.
The predicted salary is between 30000 - 40000 £ per year.
Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work environment where continuous improvement and customer satisfaction are at the forefront of everything we do.
The Customer Service Coordinator will be responsible for delivering outstanding customer service at the Rainham facility. This role focuses on managing customer interactions, ensuring timely and effective resolution of customer requests and complaints, and driving customer satisfaction through proactive communication and support. The Customer Service Coordinator will work closely with internal teams to ensure a seamless customer experience and uphold Sharpsmart's high standards of service.
Responsibilities:- Effectively managing tasks and case/project ownership with team members in a timely manner and holding yourself accountable to targets and dashboard metrics.
- Operational System facilitation including routine administration duties, maintenance and new customer/route/vehicle set up.
- Report, investigate and resolve (where applicable) customer requests and complaints ensuring a high degree of accuracy and timeliness in reporting and issue escalation.
- Ensures completion of all regulatory compliance and customer processes are completed on time and flagged if action or escalation is required.
- Translate and adjust customer changes with production (physical communication on production floor).
- Work closely with the Site Manager, Plant Supervisor and Transport Supervisor to ensure timely and efficient delivery is being met at all customer locations and driving process improvements where gaps are identified.
- Monitoring required include: Customer account installation paperwork, scheduling, stock and logistics/service coordination is all executed on time.
- Liaising with customers and Operations Manager, as well as other department stakeholders on account changes (billing, field service, Sales and National CST).
- Constantly look for new ways to better/improve customer and administrative processes and drive business-unit-level ownership of process improvement initiatives.
- Provide project and KPI accountability for team members and facilitate task and performance management discussions to strengthen the quality and timeliness of team deliverables.
- Minimum 3 years of experience within the customer service role.
- Experience of working in a similar operational/production environment.
- Ability to use Microsoft Office packages to an intermediate level.
- Good planning and organizational skills with the ability to multitask and prioritise.
- Used to working in a fast-paced environment.
- Experience of using CRM system and multiple reporting systems.
- Proven experience within process improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Rainham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sharpsmart Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sharpsmart Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Rainham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sharpsmart Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Sharpsmart Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sharpsmart Ltd!
How to prepare for a job interview at Sharpsmart Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
