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For Companies At a Glance
- Tasks: Manage customer orders from design to installation, ensuring a smooth experience.
- Company: Sharps Fitted Furniture, a leader in bespoke fitted furniture for over 50 years.
- Benefits: Competitive salary, 23 days holiday, employee discounts, and career development opportunities.
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or planning, strong organisational skills, and IT proficiency.
- Other info: Dynamic role with opportunities for training and growth in a fast-paced environment.
The predicted salary is between 25480 - 26000 £ per year.
At Sharps Fitted Furniture, we have over 50 years of experience designing and crafting bespoke fitted furniture to transform homes. As our business continues to grow, we are looking to expand our Planning and Installations team with dedicated, customer-focused Planners.
The Role
As a Planner, you will play a vital role in managing the customer journey from order through to installation. You’ll be responsible for scheduling deliveries and installations, ensuring our customers receive a smooth, efficient, and positive experience every time. Acting as the key link between our customers and our installation teams, you’ll help us deliver on time and to the high standards Sharps Furniture Group is known for.
Key Responsibilities
- Coordinate all stages of the Customers orders, from design and survey to final delivery, ensuring alignment with the Delivery plan and overall project schedule.
- Schedule Customer deliveries and Installations within available resources, ensuring that our customer is fully aware of the process and agrees to the timeframes proposed.
- Communicate with customers, keeping them fully informed throughout the planning process.
- Work closely with our installers and internal teams to resolve any issues quickly and effectively.
- Maintain accurate records of planning activity and customer details.
- Ensure installations are completed on time and to the customers’ satisfaction.
Key Skills And Experience
- Previous experience in a customer service, planning, or coordination role (home improvement or installation environment desirable).
- Strong organisational and communication skills with the ability to manage multiple priorities.
- Excellent negotiation and problem-solving skills.
- IT proficiency (Microsoft Office, scheduling systems).
- Geographical knowledge of the UK would be beneficial.
- A target-driven, self-motivated individual with a positive ‘can-do’ attitude.
What We Offer
- Competitive salary
- 23 days holiday plus Bank Holidays (increasing with service).
- Employee discount on Sharps products.
- On-site parking.
- A supportive and collaborative team environment.
- Opportunities for training and career development.
If you’re highly organised, customer-focused, and ready to make a difference in a fast-paced environment, we’d love to hear from you.
Planning & Installations Specialist (Customer-Focused) in Wolverhampton employer: SHARPS°
Contact Detail:
SHARPS° Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning & Installations Specialist (Customer-Focused) in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research Sharps Fitted Furniture, their products, and their customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Planner, you'll need to keep customers informed and coordinate with installation teams. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Sharps team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Planning & Installations Specialist (Customer-Focused) in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Planning & Installations Specialist role. Highlight any previous customer service or planning experience, especially in home improvement or installation environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your organisational skills can help us deliver a smooth experience for our customers.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application showcases your ability to keep customers informed and engaged. Use clear and concise language to demonstrate your strong communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SHARPS°
✨Know the Company Inside Out
Before your interview, take some time to research Sharps Fitted Furniture. Understand their history, values, and what makes them stand out in the fitted furniture market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Planning & Installations Specialist, your role revolves around customer satisfaction. Prepare examples from your past experiences where you successfully managed customer expectations or resolved issues. Highlighting these skills will demonstrate that you’re the right fit for the team.
✨Be Ready to Discuss Organisational Skills
Given the nature of the role, it’s crucial to showcase your organisational abilities. Think of specific instances where you managed multiple priorities or coordinated complex schedules. This will illustrate your capability to handle the demands of the position effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.