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For Companies At a Glance
- Tasks: Manage customer orders from design to installation, ensuring a smooth experience.
- Company: Join Sharps Fitted Furniture, a leader in bespoke home transformations.
- Benefits: Competitive salary, 23 days holiday, employee discounts, and career development opportunities.
- Why this job: Be the key link between customers and installations, making a real impact.
- Qualifications: Experience in customer service or planning, strong organisational skills, and IT proficiency.
- Other info: Supportive team environment with opportunities for growth.
The predicted salary is between 20384 - 30576 £ per year.
Sharps Fitted Furniture has over 50 years of experience designing and crafting bespoke fitted furniture to transform homes. As our business continues to grow, we are looking to expand our Planning and Installations team with dedicated, customer-focused Planners.
The Role
As a Planner, you will play a vital role in managing the customer journey from order through to installation. You’ll be responsible for scheduling deliveries and installations, ensuring our customers receive a smooth, efficient, and positive experience every time. Acting as the key link between our customers and our installation teams, you’ll help us deliver on time and to the high standards Sharps Furniture Group is known for.
Key Responsibilities
- Coordinate all stages of the Customers orders, from design and survey to final delivery, ensuring alignment with the Delivery plan and overall project schedule.
- Schedule Customer deliveries and Installations within available resources, ensuring that our customer is fully aware of the process and agrees to the timeframes proposed.
- Communicate with customers, keeping them fully informed throughout the planning process.
- Work closely with our installers and internal teams to resolve any issues quickly and effectively.
- Maintain accurate records of planning activity and customer details.
- Ensure installations are completed on time and to the customers’ satisfaction.
Key Skills and Experience
- Previous experience in a customer service, planning, or coordination role (home improvement or installation environment desirable).
- Strong organisational and communication skills with the ability to manage multiple priorities.
- Excellent negotiation and problem-solving skills.
- IT proficiency (Microsoft Office, scheduling systems).
- Geographical knowledge of the UK would be beneficial.
- A target-driven, self-motivated individual with a positive ‘can-do’ attitude.
What We Offer
- Competitive salary
- 23 days holiday plus Bank Holidays (increasing with service).
- Employee discount on Sharps products.
- On-site parking.
- A supportive and collaborative team environment.
- Opportunities for training and career development.
If you’re highly organised, customer-focused, and ready to make a difference in a fast-paced environment, we’d love to hear from you.
Planning Coordinator Planning & Installations · Bilston employer: Sharps Bedrooms Limited
Contact Detail:
Sharps Bedrooms Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Coordinator Planning & Installations · Bilston
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Planning Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sharps Fitted Furniture and understanding their values. Be ready to discuss how your skills in customer service and planning can help enhance their customer journey.
✨Tip Number 3
Practice your communication skills! As a Planner, you'll need to keep customers informed and coordinate with teams. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Sharps team.
We think you need these skills to ace Planning Coordinator Planning & Installations · Bilston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in customer service or planning, as these are key for us at Sharps Fitted Furniture.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Planner role. Share specific examples of how you've managed customer journeys or resolved issues in past roles to show us your problem-solving skills.
Show Off Your Organisational Skills: Since this role is all about coordination, make sure to demonstrate your organisational abilities in your application. Mention any tools or systems you’ve used to manage schedules or projects effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sharps Bedrooms Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Planner at Sharps Fitted Furniture. Familiarise yourself with their customer journey and how you can contribute to a smooth installation process. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As a Planner, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed competing priorities or resolved scheduling conflicts. This will demonstrate your organisational prowess and problem-solving abilities, which are crucial for the role.
✨Communicate Clearly and Effectively
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. You might be asked about how you would keep customers informed throughout the planning process, so think of specific strategies you could use to ensure transparency and build trust.
✨Research the Company Culture
Understanding Sharps Fitted Furniture's values and culture can give you an edge. Look into their commitment to customer satisfaction and teamwork. Be ready to discuss how your own values align with theirs and how you can contribute to a supportive and collaborative team environment.