At a Glance
- Tasks: Manage customer orders and ensure smooth office operations in a dynamic sales environment.
- Company: Join the leading fitted furniture specialist, Sharps Fitted Furniture.
- Benefits: Enjoy a company pension, employee discounts, and life insurance.
- Other info: Full-time role with weekend availability and great career growth potential.
- Why this job: Be the key contact for customers and make their experience exceptional.
- Qualifications: PC literate with strong organisational and communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Sharps Fitted Furniture is the market's leading fitted furniture specialist. Our new Sales Office, situated in Bilston, is looking for an Office Administrator to join our team. This vacancy is full-time, working 5 days over a 7-day working week.
Reporting to the Sales Office Manager, you will undertake all the administrative activities that facilitate the smooth running of the Sales Office, working with a team of other administrators. You will be responsible for:
- Processing customer orders
- Taking deposits
- Dealing with any finance queries
- Resolving issues that may arise with customer orders
You will be the primary contact to ensure that our customers are completely looked after from placing their order to having it delivered. You will also be a link between our Scheduling Office, based in Bagshot, and internal departments at our Head Office locations in Bagshot and Bilston.
Our business operates seven days a week, and the successful candidate will be accustomed to working in a busy office environment, be PC literate, and able to prioritise, organise, and multi-task in this busy sales operation. You will need to be self-motivated and able to communicate positively across our business network.
The role is a full-time position working 37.5 hours per week, which includes weekend availability on a rota basis.
Benefits:
- Company pension
- Employee discount
- Life insurance
Office Administrator in Bilston employer: Sharps Bedrooms Limited
At Sharps Fitted Furniture, we pride ourselves on being a leading employer in the fitted furniture industry, offering a dynamic work environment in our new Bilston Sales Office. Our team-oriented culture fosters collaboration and growth, providing employees with opportunities for professional development while enjoying benefits such as a company pension, employee discounts, and life insurance. Join us to be part of a supportive workplace where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Bilston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sharps Bedrooms Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sharps Bedrooms Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrator in Bilston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sharps Bedrooms Limited:Your cover letter is your chance to shine! Tell us why you want to work at Sharps Bedrooms Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sharps Bedrooms Limited!
How to prepare for a job interview at Sharps Bedrooms Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
