- Teignmouth
- On-site
Job Description
Customer Support Engineer – Level Two
📍 UK – Field Based
📄 Full-time | Permanent
About the role
We’re looking for an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands-on role, you’ll support Sharp Business Systems UK and dealer customers by installing, maintaining and repairing multi-functional devices (MFDs) and associated software, both on-site and remotely.
Reporting to the Regional Service Manager, you’ll play a key role in delivering a high-quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.
What you’ll be doing
- Installing, repairing, configuring and maintaining MFDs and related products
- Preparing, setting up and refurbishing new and second-hand equipment
- Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality
- Diagnosing and resolving advanced MFD and network-related issues
- Providing clear training and guidance to customers on hardware and software
- Supporting colleagues and providing cover across the service function when required
- Assisting with ad hoc tasks to support logistics and service operations
- Managing stock held on vehicles or sites
- Working to agreed KPIs and following company processes and policies
What we’re looking for
- Strong IT skills with PCs, laptops and tablets
- Good working knowledge of Microsoft products (e.g. Word, Excel)
- Ability to learn and work with bespoke software systems
- Relevant technical qualifications and/or experience in the print or visual solutions sector
- Confident diagnosing and resolving electromechanical and network faults
- Full UK driving licence (Category B)
- Ability to work independently as well as part of a team
- Self-motivated with a proactive and organised approach
- Excellent communication and customer-facing skills
- Professional, positive and resilient attitude, even in challenging situations
Why join us?
- Work with industry-leading technology and customers
- A varied role combining field and remote support
- Supportive team environment with opportunities to develop your technical skills
- Competitive package aligned with experience
Customer Support Engineer - Level 2 in Teignmouth employer: Sharp
At SHARP in London, we pride ourselves on being an excellent employer that fosters a collaborative and dynamic work environment. Our team-oriented culture encourages professional growth through continuous learning opportunities and mentorship, ensuring that our employees thrive in their careers. With competitive benefits and a commitment to work-life balance, SHARP is the ideal place for accounting professionals looking to make a meaningful impact in a supportive setting.
