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- Tasks: Provide top-notch technical support and solve client issues with confidence.
- Company: Join Sharp IT Services, a friendly and professional team in Stockport.
- Benefits: Enjoy 26 days of leave, life insurance, gym discounts, and study support.
- Why this job: Kickstart your IT career and develop your skills in a supportive environment.
- Qualifications: 2 years of IT support experience and a passion for client service.
- Other info: Great career growth opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
Location: Stockport office - SK6 2QB
Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in Stockport. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we would love to hear from you.
You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you will play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.
Your responsibilities will include:
- Owning, updating, and progressing support tickets to give clients confidence in our service.
- Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.
- Organising and prioritising your daily workload to meet client expectations efficiently.
- Using your technical knowledge to resolve issues and escalation where necessary.
- Communicating clearly, professionally, and positively with clients and colleagues.
- Actively developing your technical skills and contributing to team productivity.
- Representing Sharp IT Services professionally to support client retention and business growth.
What We Are Looking For:
We are seeking a motivated team player with a passion for IT and a strong client-service mindset. You will ideally bring:
- A friendly, professional, and approachable attitude.
- A strong desire to grow your skills in IT support.
- Excellent verbal and written communication skills.
- At least 2 years' experience in IT support.
- Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems.
- Microsoft 365 and Azure.
- Virtualisation, Networking, Firewalls, and Cyber Security.
- Basic understanding of backup solutions and antivirus tools.
- Awareness of Remote Monitoring and Management (RMM) tools.
What You Will Get in Return:
- 26 days of annual leave, plus bank holidays.
- Life insurance, dental, and critical illness cover.
- O2 mobile discounts.
- Study support for relevant professional certifications.
- Discounted gym membership.
- A clear pathway for career development in a supportive environment.
Ready to Apply? This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you are ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.
2Nd Line Support Analyst in Stockport employer: Sharp
Contact Detail:
Sharp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd Line Support Analyst in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 2nd Line Support. Role-play with a friend or use online resources to sharpen your responses and boost your confidence.
✨Tip Number 3
Showcase your skills! If you’ve worked on any relevant projects or have certifications, be sure to mention them during interviews. This is your chance to shine and demonstrate your technical knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace 2Nd Line Support Analyst in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft technologies and client service, to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and how your previous experiences have prepared you for this role. Be personable and professional – we want to see your personality shine through!
Showcase Your Technical Skills: In your application, don’t forget to mention your technical knowledge, especially around Microsoft Server, Azure, and networking. We love seeing candidates who are eager to develop their skills further, so let us know how you plan to grow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Sharp
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Server, Desktop Operating Systems, and Microsoft 365. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and confidence.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky support issues before. Think about specific problems you solved and the steps you took to resolve them. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly and Positively
Practice articulating your thoughts clearly and professionally. Since communication is key in this role, consider doing mock interviews with a friend or family member to refine your delivery and ensure you come across as approachable and friendly.
✨Demonstrate Your Client-Service Mindset
Be ready to discuss how you prioritise client satisfaction in your work. Share examples of how you've gone above and beyond for clients in the past, as this will highlight your commitment to excellent service and align with what Sharp IT Services values.
