At a Glance
- Tasks: Lead IT service delivery and enhance user experiences for a major client.
- Company: Join a dynamic Managed Services team focused on digital transformation.
- Benefits: Enjoy hybrid working, ongoing training, and professional development opportunities.
- Other info: Collaborative environment with opportunities for career growth and skill enhancement.
- Why this job: Make a real impact while building relationships and improving IT services.
- Qualifications: Experience in IT support, excellent communication skills, and customer-focused mindset.
The predicted salary is between 63000 - 77000 £ per year.
- Service Delivery Manager
- Managed Services | Client Site Based | Hybrid Working
- Deliver Outstanding IT Services That Make a Real Difference
Are you an experienced IT professional who thrives on building relationships, improving services, and delivering exceptional customer experiences?
We're looking for a
Service Delivery Manager to become a key member of our Managed Services team, supporting a major client based in Aston, Birmingham.
This is a fantastic opportunity to combine technical expertise, stakeholder engagement, and service leadership in a role where you'll make a genuine impact on users and business outcomes.
Working closely with the client's senior leadership team and our wider technical specialists, you'll take ownership of service delivery, user satisfaction, reporting, service improvement initiatives, and Microsoft 365 administration.
- What You'll Be Doing
- Leading the day-to-day delivery of IT services across the client environment.
- Acting as the primary escalation point and trusted advisor for service-related matters.
- Building strong relationships with users and stakeholders across multiple locations.
- Driving a seamless service experience across Sharp and third-party suppliers.
- Producing monthly service reports covering performance metrics, trends, risks, insights, and improvement plans.
- Supporting the client's digital transformation initiatives and wider IT strategy.
- Administering and supporting Microsoft 365 environments.
- Managing incidents, service requests, escalations, and continuous improvement activities.
- Monitoring service performance against agreed KPIs and service standards.
What We're Looking For
You will be a customer-focused IT professional with a passion for delivering excellent service and creating positive user experiences.
Essential Skills & Experience
- Experience within a Service Delivery, IT Support, Managed Services, or IT Operations environment.
- Excellent communication and stakeholder management skills.
- Strong customer service focus with the ability to explain technical concepts in a clear and approachable way.
- Knowledge of ITIL principles and service management best practices.
- Experience supporting Microsoft 365 technologies.
- Strong organisational skills with the ability to prioritise competing demands.
- A proactive mindset and willingness to take ownership of service outcomes.
Desirable Experience
- Microsoft Azure knowledge.
- Understanding of networking, virtualisation, firewalls, backup solutions, and security technologies.
- Experience using Remote Monitoring and Management (RMM) tools.
Why Join Us?
- Be part of an exciting digital transformation journey.
- Work within a collaborative and growing Managed Services team.
- Build meaningful relationships with stakeholders and end users.
- Enjoy a varied role that blends service leadership, technical oversight, and client engagement.
- Benefit from ongoing training and professional development opportunities.
- #J-18808-Ljbffr
Service Delivery Manager employer: Sharp
At SHARP in London, we pride ourselves on being an excellent employer that fosters a collaborative and dynamic work environment. Our team-oriented culture encourages professional growth through continuous learning opportunities and mentorship, ensuring that our employees thrive in their careers. With competitive benefits and a commitment to work-life balance, SHARP is the ideal place for accounting professionals looking to make a meaningful impact in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sharp values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sharp might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sharp!
✨Direct Apply to Sharp
Let's not forget to apply directly through the Sharp website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sharp.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sharp. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sharp
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
