Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support by installing and maintaining photocopier devices and software.
- Company: Join Sharp UK, a leader in innovative print and IT solutions.
- Benefits: Enjoy sociable hours, a company vehicle, and opportunities for professional growth.
- Why this job: Be the face of technology, solving problems and making a difference for customers.
- Qualifications: Experience in field service and networking; tech-savvy with a problem-solving mindset.
- Other info: Work in a dynamic environment with a focus on innovation and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We are looking to recruit a Customer Support Engineer/Photocopier Engineer to cover North Wales, Chester and Liverpool areas.
As a Customer Support Engineer, you will be the face of Sharp Business Systems, attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software.
Our engineers work sociable hours (Monday – Friday, office hours).
A company vehicle is provided, and a full driving licence is required.
Responsibilities
- Attend requests to repair, install and maintain multi-functional network devices (MFDs) and other products including software, supplied by Sharp Business Systems and dealers
- Prepare and set up MFDs/Products associated with SHARP portfolio
- Refurbish second-hand MFDs/Products
- Connect equipment to customers PCs and networks by installing print drivers on servers and local PCs. Set up scanning and other functionality over the network
- Diagnose and resolve advanced network MFD related issues
- Provide relevant training on both hardware and software
- Provide support and cover when necessary for other roles
- Ad hoc tasks to assist the operation of logistics and service support
- Manage stock on vehicles/site as appropriate
- Perform to KPIs in line with company policies.
Person specification
- Experience as a Field Service Photocopier Engineer: installing, maintaining, and repairing equipment, MFP/MFD
- Experience of networking is required
- Experience with Sharp equipment is ideal but not essential.
- Competent in the use of PCs, laptops, and tablets
- Experience with Papercut is advantageous
- Familiar with working to KPIs or SLAs
- Excellent knowledge of Microsoft products ie: Word and Excel
- Ability to understand and use bespoke software
- Industry recognised or other technical qualifications within the print sector
- Analytical problem-solving approach to electromechanical faults
- Valid driving license
About Sharp UK
Sharp UK provides innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.
Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure
#J-18808-Ljbffr
Photocopier Field Engineer employer: Sharp
Contact Detail:
Sharp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in North Wales, Chester, and Liverpool. You never know who might be looking for a skilled Photocopier Field Engineer like you!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with MFDs and any troubleshooting you've done. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out Sharp UK’s website and apply directly through us to increase your chances of landing that dream job!
✨Tip Number 4
Prepare for interviews by brushing up on common technical questions related to photocopiers and networking. Being ready to demonstrate your problem-solving skills will impress any hiring manager!
We think you need these skills to ace Photocopier Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Field Service Photocopier Engineer. Focus on your skills in installing, maintaining, and repairing MFDs, and don’t forget to mention any networking experience you have!
Showcase Relevant Skills: In your application, emphasise your familiarity with Microsoft products and any experience with Papercut. If you've worked with Sharp equipment before, definitely include that too – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant to the role. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about this position!
Apply Through Our Website: Remember to use the application button below to send us your CV and application. Applying through our website ensures that your application gets to the right place quickly and efficiently!
How to prepare for a job interview at Sharp
✨Know Your Stuff
Make sure you brush up on your knowledge of photocopiers and MFDs. Familiarise yourself with Sharp's products and services, as well as any common issues that might arise. This will show the interviewers that you're not just a candidate, but someone who genuinely understands the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical approach and how you handle electromechanical faults.
✨Get Technical with Networking
Since networking experience is crucial for this role, be ready to talk about your familiarity with connecting devices to networks and installing print drivers. If you have experience with software like Papercut, make sure to highlight that too. It could give you an edge!
✨Be Personable and Professional
As a Customer Support Engineer, you'll be the face of the company. Practice your communication skills and think about how you can convey technical information clearly to customers. A friendly, professional attitude will go a long way in making a great impression during your interview.