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- Tasks: Join us as a Photocopier Engineer, providing top-notch service and support to our customers.
- Company: Sharp UK is a leading innovator in digital information technologies and managed solutions.
- Benefits: Enjoy sociable hours, a company vehicle, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Experience with photocopiers and networking skills are preferred; a valid driving licence is essential.
- Other info: Work in a supportive environment with a focus on personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit a Customer Support Engineer/Photocopier Engineer to cover South Wales, including Swansea and Cardiff, and over to Newport/Bristol/Bath when required. The local office is at Pontyclun (CF72 9FQ).
As a Customer Support Engineer, you will be the face of Sharp Business Systems, attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software. Our engineers work sociable hours (Monday – Friday, office hours).
The ideal candidate will have previous experience with the maintenance of MFDs/photocopiers and ideally some networking skills. A company vehicle is provided, and a full driving licence is required.
Responsibilities
- Attend requests to repair, install and maintain multi-functional network devices (MFDs) and other products including software, supplied by Sharp Business Systems and dealers.
- Prepare and set up MFDs/Products associated with SHARP portfolio.
- Refurbish second-hand MFDs/Products.
- Connect equipment to customers PCs and networks by installing print drivers on servers and local PCs. Set up scanning and other functionality over the network.
- Diagnose and resolve advanced network MFD related issues.
- Provide relevant training on both hardware and software.
- Provide support and cover when necessary for other roles.
- Ad hoc tasks to assist the operation of logistics and service support.
- Manage stock on vehicles/site as appropriate.
- Perform to KPIs in line with company policies.
Essential skills
- Experience as a Field Service Photocopier Engineer, installing, maintaining, and repairing equipment.
- Experience of networking is desirable.
- Competent in the use of PCs, laptops, and tablets.
- Experience with Sharp equipment is ideal but not essential.
- Experience with Papercut is advantageous.
- Familiar with working to KPIs or SLAs.
- Excellent knowledge of Microsoft products ie: Word and Excel.
- Ability to understand and use bespoke software.
- Industry recognised or other technical qualifications within the print sector.
- Analytical problem-solving approach to electromechanical faults.
- Valid driving license.
About Sharp UK
Sharp UK provides innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies. As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements. Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.
Photocopier Engineer employer: Sharp
Contact Detail:
Sharp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Engineer
✨Tip Number 1
Familiarise yourself with Sharp's product range and services. Understanding the specific models of multi-functional devices (MFDs) and their features will give you an edge during interviews, as you'll be able to speak knowledgeably about the equipment you'll be working with.
✨Tip Number 2
Brush up on your networking skills, especially in relation to connecting MFDs to customer PCs and networks. Being able to demonstrate your ability to troubleshoot network issues will make you a more attractive candidate.
✨Tip Number 3
Consider reaching out to current or former employees of Sharp Business Systems on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience with KPIs and SLAs, as these are crucial in this role. Be ready to share examples of how you've met or exceeded performance targets in previous positions, showcasing your commitment to high-quality service.
We think you need these skills to ace Photocopier Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Photocopier Engineer. Emphasise any previous roles involving the maintenance and repair of multi-functional devices, as well as any networking skills you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer support and technical problem-solving. Mention specific experiences where you've successfully diagnosed and resolved issues with photocopiers or similar equipment.
Highlight Technical Skills: In your application, clearly outline your technical qualifications and familiarity with Microsoft products, as well as any experience with Sharp equipment or Papercut software. This will demonstrate your capability to handle the responsibilities of the role.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication and teamwork. As you'll be the face of the company at customer sites, it's important to convey your ability to provide excellent service and training to clients.
How to prepare for a job interview at Sharp
✨Know Your Equipment
Familiarise yourself with the range of multi-function photocopiers and software that Sharp Business Systems offers. Be prepared to discuss your previous experience with MFDs and any specific models you have worked with.
✨Demonstrate Networking Skills
Since networking skills are desirable for this role, brush up on your knowledge of connecting devices to networks and installing print drivers. Be ready to explain how you've tackled network-related issues in the past.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've diagnosed and resolved electromechanical faults. Highlight your analytical approach and any relevant technical qualifications that support your problem-solving skills.
✨Understand KPIs and SLAs
Be ready to discuss your experience working to Key Performance Indicators (KPIs) or Service Level Agreements (SLAs). This shows that you understand the importance of performance metrics in a customer support role.
