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For Companies At a Glance
- Tasks: Handle 3rd Line incidents, support projects, and improve processes.
- Company: Join Sharp, a dynamic company with a focus on client satisfaction.
- Benefits: Hybrid working, career development, and a supportive team environment.
- Why this job: Elevate your IT career while working on exciting infrastructure and cloud projects.
- Qualifications: Strong 2nd Line experience and technical knowledge in Microsoft technologies.
- Other info: Opportunity for professional growth in a collaborative atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid Working (1 day a week on client site in Birmingham)
Ready to take the next step in your IT career? If you’re a strong 2nd Line Engineer who’s hungry to move into 3rd Line support and project work, this is an opportunity to develop deeper technical expertise while being supported by an experienced infrastructure team.
What you’ll be doing:
- Handling 3rd Line incidents and escalations, owning issues through to resolution and communicating clearly with clients
- Taking ownership of tickets at any stage, identifying root cause, and sharing knowledge with the wider team
- Supporting infrastructure and cloud projects, working alongside internal teams and external vendors
- Using your technical insight to contribute to process improvements, trend analysis, and better ticket flow
- Representing Sharp professionally at all times, helping to drive client satisfaction, retention, and growth
Technical experience in:
- Microsoft Server & Desktop Operating Systems
- Microsoft Cloud technologies (M365 & Azure)
- Virtualisation, Networking, Firewalls & Cyber Security
- Backup solutions, Anti‑Virus & Endpoint Security
- Email filtering (e.g. Mimecast) and security access control
- Supporting projects and collaborating with vendors
Apply now and take the next step in your IT career with Sharp.
3rd Line Support Engineer employer: Sharp
Contact Detail:
Sharp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 3rd Line Support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical expertise during interviews. Bring examples of how you've tackled complex issues or contributed to projects in your previous roles.
✨Tip Number 3
Be proactive! If you see a job that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're serious about the opportunity!
✨Tip Number 4
Prepare for the unexpected! Brush up on common 3rd Line Support scenarios and be ready to discuss how you'd handle them. This will help you stand out as someone who’s not just looking for a job, but is ready to take on challenges.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Engineer and any relevant projects you've worked on. We want to see how your skills align with the 3rd Line Support role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about moving into 3rd Line support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Technical Skills: In your application, make sure to mention your experience with Microsoft Server, Cloud technologies, and any other relevant tools. We’re looking for someone who can hit the ground running, so highlight those skills that will help you do just that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sharp
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Server & Desktop Operating Systems, M365, and Azure. Be ready to discuss specific scenarios where you've used these technologies, as this will show your depth of understanding and practical experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've handled 2nd Line incidents and escalations. Highlight your approach to identifying root causes and how you communicated solutions to clients. This will demonstrate your ability to take ownership and resolve issues effectively.
✨Collaborate and Communicate
Since you'll be working with internal teams and external vendors, practice articulating your thoughts clearly. Think of examples where you've successfully collaborated on projects or improved processes, as this will showcase your teamwork and communication skills.
✨Stay Professional and Client-Focused
Remember that representing the company professionally is key. Prepare to discuss how you've contributed to client satisfaction in previous roles. This could include examples of how you've driven retention and growth through excellent service.
