2nd Line Support Engineer

2nd Line Support Analyst

If the following job requirements and experience match your skills, please ensure you apply promptly.

Swindon (Hybrid working available)

We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst.

Key Responsibilities:

* Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues.

* Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner.

* Team Development: Take an active role in personal and team development to enhance the overall work experience.

Skills and Qualifications:

* Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure).

* Technical Skills: Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues.

Why Join Us?

* Career Development: Opportunity to develop your career in IT within a supportive and dynamic team.

* Hybrid Working: Flexible working arrangements to suit your lifestyle.

* Professional Growth: Continuous learning and development opportunities.

* Positive Environment: Work in a friendly and collaborative environment