2nd Line Support Engineer

2nd Line Support Analyst

Find out more about this role by reading the information below, then apply to be considered.

West Brom, Birmingham (3 days office, 2 days WFH)

Flexible working (Mon-Fri)

Are you a talented and motivated IT professional?

Committed to developing your career in IT?

If you think excellent communication skills and a genuine desire and commitment to help are just as important as fixing ‘stuff’, then we want you to contact us about joining our Service Desk team in West Bromich, and further building your career in IT.

This is a career opportunity, not just a job. Building your career is what we do, join our team and we will use your combination of technical knowledge and great communication skills to log, manage and resolve client issues, get to know, and understand your clients, deliver excellence to them alongside your team and watch your career in IT take off.

Requirements

· The ideal candidate will have a track record in 2nd Line support.

· Technical qualifications are desirable but not essential as we provide the opportunity to gain the necessary accreditations.

· Strong Microsoft 365 and Azure administration and troubleshooting skills

· The ability to resolve backup and antivirus issues.

· You will be confident in getting to grips with a varied client base, each with its own challenges and priorities.

· You will have excellent written & verbal communication skills, giving you the ability to communicate with both technical and non-technical audiences effectively.

· You must have a genuine interest in technology and a passion for learning new skills