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For Companies At a Glance
- Tasks: Be the first point of contact for clients, resolving IT issues efficiently.
- Company: Join Sharp IT Services, a growing company focused on exceptional client support.
- Benefits: Enjoy hybrid working, 26 days holiday, private healthcare, and study support.
- Why this job: Perfect for tech-savvy individuals eager to grow in a supportive environment.
- Qualifications: Looking for friendly, motivated candidates with some IT support experience.
- Other info: Opportunity to develop skills with on-the-job learning and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
1st Line Support Analyst in West Bromwich required
Location: West Bromwich, B71 4LT
Hybrid working: 3x in the office, 2x from home
Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you’re keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step.
What You’ll Be Doing
- Taking ownership of support tickets – updating, progressing, and closing them with clear communication throughout.
- Hitting performance targets to keep our service levels high.
- Continuously improving your technical knowledge with on-the-job learning.
- Organising your tasks to stay ahead of client expectations.
- Maintaining professional, clear, and friendly communication at all times.
- Representing Sharp IT Services with professionalism and integrity.
What We’re Looking For
- A personable, professional, and approachable manner
- A strong focus on delivering excellent client service
- Confident communication skills – both written and verbal
- Some experience with IT support
- Familiarity with Microsoft Server and Desktop OS
- A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls
- Awareness of Remote Monitoring and Management (RMM) tools
What’s in It for You
- 26 days holiday, plus bank holidays
- Private healthcare, life insurance, dental, and critical illness cover
- O2 discounts on your mobile
- Study support for relevant certifications
- Discounted gym membership
This is a fantastic opportunity to develop your IT skills in a professional and supportive environment, with plenty of room to grow.
Ready to make a difference? Apply today and join the Sharp team.
Contact Detail:
Sharp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to discuss specific examples of problems you've solved in the past will show your technical curiosity and problem-solving skills during the interview.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the first point of contact for clients, practice explaining technical concepts in simple terms to demonstrate your ability to communicate effectively with non-technical users.
✨Tip Number 3
Research Sharp IT Services and their client base. Understanding their services and the types of clients they work with will help you tailor your responses in the interview and show your genuine interest in the company.
✨Tip Number 4
Prepare questions to ask during the interview about their team dynamics and support structure. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
We think you need these skills to ace 1st Line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. Emphasise your technical skills, especially with Microsoft Server, Desktop OS, and any familiarity with Microsoft 365 or networking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your commitment to excellent client service. Mention specific examples of how you've helped others solve problems in the past.
Highlight Communication Skills: Since the role requires confident communication, ensure you demonstrate your written and verbal skills in your application. Use clear and professional language throughout your documents.
Show Enthusiasm for Learning: Express your eagerness to grow and learn in the IT field. Mention any relevant certifications you are pursuing or plan to pursue, as well as your willingness to improve your technical knowledge on the job.
How to prepare for a job interview at Sharp
✨Show Your People Skills
As a 1st Line IT Support Analyst, you'll be the first point of contact for clients. Make sure to demonstrate your friendly and approachable manner during the interview. Share examples of how you've successfully helped others in the past.
✨Highlight Your Technical Knowledge
Be prepared to discuss your familiarity with Microsoft Server, Desktop OS, and other relevant technologies like Microsoft 365 and Azure. Brush up on these topics before the interview so you can confidently answer any technical questions.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving IT issues, think of specific instances where you've tackled problems effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
