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For Companies At a Glance
- Tasks: Be the first point of contact for clients, resolving IT issues efficiently.
- Company: Join Sharp IT Services, a growing company focused on exceptional client support.
- Benefits: Enjoy 26 days holiday, private healthcare, O2 discounts, and study support.
- Why this job: Perfect for tech-savvy individuals eager to grow in a supportive environment.
- Qualifications: Looking for friendly, motivated candidates with some IT support experience.
- Other info: Hybrid working model: 3 days in the office, 2 from home.
The predicted salary is between 24000 - 36000 £ per year.
1st Line Support Analyst in West Bromwich required
Location: West Bromwich, B71 4LT
Hybrid working: 3x in the office, 2x from home
Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you’re keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step.
What You’ll Be Doing
- Taking ownership of support tickets – updating, progressing, and closing them with clear communication throughout.
- Hitting performance targets to keep our service levels high.
- Continuously improving your technical knowledge with on-the-job learning.
- Organising your tasks to stay ahead of client expectations.
- Maintaining professional, clear, and friendly communication at all times.
- Representing Sharp IT Services with professionalism and integrity.
What We’re Looking For
- A personable, professional, and approachable manner
- A strong focus on delivering excellent client service
- Confident communication skills – both written and verbal
- Some experience with IT support
- Familiarity with Microsoft Server and Desktop OS
- A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls
- Awareness of Remote Monitoring and Management (RMM) tools
What’s in It for You
- 26 days holiday, plus bank holidays
- Private healthcare, life insurance, dental, and critical illness cover
- O2 discounts on your mobile
- Study support for relevant certifications
- Discounted gym membership
This is a fantastic opportunity to develop your IT skills in a professional and supportive environment, with plenty of room to grow. Ready to make a difference? Apply today and join the Sharp team.
1st Line IT Support Analyst employer: Sharp
Contact Detail:
Sharp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to discuss specific problems you've solved in the past can demonstrate your hands-on experience and technical curiosity during interviews.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the first point of contact for clients, practice explaining technical concepts in simple terms to show that you can maintain clear and friendly communication.
✨Tip Number 3
Research Sharp IT Services and their client base. Understanding their services and values will help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace 1st Line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. Emphasise your communication skills and any familiarity with Microsoft Server, Desktop OS, and other technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've helped clients or resolved issues in the past to demonstrate your problem-solving abilities.
Highlight Technical Skills: In your application, clearly list your technical skills related to the role, such as knowledge of Microsoft 365, Azure, and RMM tools. This will show that you have the foundational knowledge needed for the position.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the IT field. Mention any relevant certifications you are pursuing or plan to pursue, as well as your commitment to continuous improvement in your technical knowledge.
How to prepare for a job interview at Sharp
✨Show Your People Skills
As a 1st Line IT Support Analyst, you'll be the first point of contact for clients. Make sure to demonstrate your friendly and approachable manner during the interview. Share examples of how you've successfully helped others in the past.
✨Highlight Your Technical Knowledge
Be prepared to discuss your familiarity with Microsoft Server, Desktop OS, and other relevant technologies like Microsoft 365 and Azure. Brush up on these topics before the interview so you can confidently answer any technical questions.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving IT issues, think of specific instances where you've tackled problems effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
