1st Line IT Support Analyst

1st Line Support Analyst 📍 Location: Peterborough (Hybrid) 📢 Join Sharp IT Services – Where Your Career Grows! Are you passionate about IT and providing top-tier customer support? Do you want to develop your skills in a dynamic and supportive environment? Sharp IT Services is looking for a 1st Line Support Analyst to join our Helpdesk team! What You'll Do 🔹 Be the first point of contact for clients, resolving IT issues efficiently and professionally. 🔹 Manage support tickets, ensuring timely updates and resolutions. 🔹 Meet key performance targets to maintain high service standards. 🔹 Continuously develop your technical skills to grow in your role. 🔹 Represent Sharp IT Services with a positive and customer-focused approach. What We're Looking For ✅ Friendly, personable, and professional attitude. ✅ Passion for IT and eagerness to learn. ✅ Strong written and verbal communication skills. ✅ Basic knowledge of IT systems, including Microsoft 365, Azure, networking, and security. ✅ Awareness of Remote Monitoring and Management tools. Why Join Us? ✨ Hybrid working policy for flexibility – 3 days in the office, 2 days from home. ✨ 26 days holiday + bank holidays for a great work-life balance. ✨ Private healthcare, life insurance, dental & critical illness cover for peace of mind. ✨ O2 discounts, study support & discounted gym membership to support your lifestyle. 🚀 If you're ready to take the next step in your IT career with a company that values your growth, apply today