Digital Technology Degree Apprentice in Witchford

Overview

Reporting directly to the Service Delivery Manager, you will collaborate with the team onsite to deliver exceptional Sharp Services to a diverse client base. In this role, you will take ownership of managing issue resolution and client communication, ensuring a seamless experience that drives customer satisfaction, retention, and growth.

Responsibilities

• Own and manage support tickets – ensuring timely updates regarding progress so clients feel confident their issues are being investigated and resolved
• Meet agreed key performance indicators (KPIs) – to maintain a consistently high standard of service across Sharp
• Commit to personal development – actively enhancing technical knowledge and proficiency
• Organise and prioritise daily tasks – to deliver service aligned with client expectations
• Communicate professionally and positively – with colleagues and clients, fostering effective information exchange
• Act as an ambassador for Sharp – promoting and maintaining the Sharp & the client\’s reputation through every interaction

Experience and Skills

• Communication – strong interpersonal and social skills
• Adaptability
• Professional
• Problem solving
• Driven to develop your IT skills
• Client service focused
• Excellent written and verbal communication skills
• Basic technical awareness of technologies within the IT field
• Experience using Microsoft Windows and/or MacOS based workstations

Additional Experience (Beneficial)

• Basic awareness of Microsoft Server and Desktop Operating Systems and the roles they play within an infrastructure
• Basic awareness of Microsoft Cloud technologies (365 and Azure)
• Basic awareness of virtualization, networking and firewalls
• Basic awareness of backup and anti-virus software
• Awareness of Remote Monitoring and Management tools

Entry requirements

• Full-time employment in a relevant role
• Level 3 qualifications in STEM subjects (e.g., 2 A Levels, BTEC Diplomas, Apprenticeship, or equivalent)

Non-standard entry with work experience

• Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

About Sharp UK

Sharp UK is part of the global Sharp Corporation, a well-established technology business with a long history of innovation. In the UK, Sharp delivers a broad range of business technology solutions, supporting organisations across the public and private sectors. Sharp UK specialises in office and workspace technology, including managed print services, visual solutions, IT services, cloud and digital workplace solutions. The business works closely with customers to improve productivity, efficiency and sustainability through smart, connected technology. With a strong focus on innovation, customer experience and sustainability, Sharp UK continues to evolve its offering to support modern, digital-first workplaces. Employees benefit from being part of a collaborative, forward-thinking organisation that values development, technical expertise and long-term careers.

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we are a top 50 training provider dedicated to helping you succeed.

Benefits

• 26 days annual leave
• Pension scheme
• Various lifestyle discount options – gym, cycle to work, taste card

Future prospects

90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.