At a Glance
- Tasks: Lead and inspire an on-site IT support team to deliver top-notch service.
- Company: Join a dynamic team in the London Borough of Newham.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Collaborative environment focused on continuous improvement and team wellbeing.
- Why this job: Make a real impact on client satisfaction and team growth.
- Qualifications: 2+ years of team leadership experience and strong IT knowledge.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced IT Support Team Lead to oversee and develop an on‑site support team, delivering a consistently high‑quality and personable IT service to our client. This is a hands‑on leadership role where you’ll set direction, motivate your team, and ensure services are delivered in line with business strategy and client expectations.
You’ll be a visible and trusted presence within the client environment, combining strong people leadership with solid technical understanding to build a happy, capable and continuously improving team. Your focus will be on creating an environment where individuals develop, standards are consistent, and client satisfaction remains high.
The role
As IT Support Team Lead, you will be responsible for leading, developing and inspiring the on‑site team, ensuring they are well equipped to provide effective, reliable and valued IT support. You’ll drive performance through clear standards, strong communication and a positive team culture.
Key responsibilities
- Design and implement development plans for all roles within the on‑site team, strengthening skills, knowledge and flexibility.
- Lead the implementation of strategy, ensuring standardised, consistent and efficient support services.
- Monitor, analyse and report on team performance, taking proactive action to continuously improve service quality.
- Act as a visible, approachable and trusted member of the client’s service management team.
- Build strong working relationships with clients and colleagues through clear and effective communication.
- Manage day‑to‑day team activity, ensuring the team is well resourced and equipped to deliver outstanding support.
About you
- At least 2 years’ experience managing or leading a team.
- Friendly, approachable and empathetic leadership style with excellent communication skills.
- Strong technical knowledge of IT support environments, processes and procedures.
- Motivational and people‑focused, with the ability to develop individuals and create a positive team culture.
- Confident making decisions that balance team wellbeing, client needs and business priorities.
Why join us?
- A key on‑site leadership role with direct impact on service quality and client satisfaction.
- Opportunity to shape team development and ways of working.
- Collaborative environment with a strong focus on people, standards and continuous improvement.
- A role where your leadership style and ideas genuinely make a difference.
Information Technology Support Team Lead in Slough employer: Sharp UK
Join us as an IT Support Team Lead in the vibrant London Borough of Newham, where you will play a pivotal role in shaping a high-performing on-site support team. We pride ourselves on fostering a collaborative work culture that prioritises employee development and client satisfaction, offering you the opportunity to make a tangible impact through your leadership. With a focus on continuous improvement and a supportive environment, this is an excellent place for those looking to grow their careers while delivering exceptional IT services.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Team Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can lead and inspire a team effectively.
✨Tip Number 3
Practice your communication skills! As an IT Support Team Lead, being approachable and clear is key. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Information Technology Support Team Lead in Slough
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, let us see your unique leadership style shine through. Share examples of how you've motivated and developed your team in the past, as this is key for the IT Support Team Lead role.
Highlight Technical Know-How:Make sure to showcase your strong technical knowledge of IT support environments. We want to know about your experience with processes and procedures that ensure high-quality service delivery.
Communicate Clearly:Effective communication is crucial for this role. Use your application to demonstrate your ability to convey ideas clearly and build strong relationships, both with clients and team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead our on-site team!
How to prepare for a job interview at Sharp UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT support environments. Be ready to discuss specific processes and procedures you've implemented in the past. This will show that you not only understand the role but can also lead a team effectively.
✨Show Your Leadership Style
Prepare examples of how you've motivated and developed your team in previous roles. Highlight your friendly and approachable leadership style, as this is crucial for creating a positive team culture. Think about how you can demonstrate empathy and strong communication during the interview.
✨Understand Client Needs
Research the company and its clients to understand their expectations. Be prepared to discuss how you would build strong working relationships and ensure client satisfaction. This shows that you’re not just focused on internal processes but also on delivering value to clients.
✨Be Proactive About Improvement
Think about ways you can drive performance and improve service quality within the team. Come up with ideas for development plans or strategies that align with the business goals. Presenting these during the interview will demonstrate your forward-thinking approach and commitment to continuous improvement.
