Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide training and technical support for production print systems while resolving user issues.
- Company: Join Sharp UK, a leader in innovative print and IT solutions, committed to customer success.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction in a tech-driven environment.
- Qualifications: Strong knowledge of production print products, problem-solving skills, and effective communication are essential.
- Other info: Willingness to travel across the UK and occasionally overseas is required.
The predicted salary is between 40000 - 66000 Ā£ per year.
Sharp UK Greater London, England, United Kingdom
Production Print Systems Consultant
Sharp UK Greater London, England, United Kingdom
Direct message the job poster from Sharp UK
New opportunity for a Production Print Colour Systems Consultant to join Sharpās technical support team.
The role involves:
Working to industry best practice, to provide internal and external training and technical support for our production print colour systems. Responding to incidents and end user support and training requests. This will involve triage, analysis and resolution of all incidents and problems in relation to production print hardware, Fiery products and associated software raised by end users, dealers and service technicians via telephone, remote access, and face to face support. Assisting with and advising on, the installation of our production print systems and software solutions within the Sharp direct and indirect channels.
Assisting our dealer and direct sales teams with product demonstrations and working with customers to achieve the best product performance, accurate colour management and efficient document workflow.
Working closely with Sharpās Marketing team and assist with product specification when bringing new product to market.
We offer a competitive salary and a car allowance
Responsibilities:
- Act as a point of contact for production print support, providing incident, problem and service request resolution for hardware, core applications and supported systems
- Operating to defined service levels use service management systems to log, update and monitor the progress of incidents, major incidents, and problems
- Participate and/or lead in the skilling up of the Service Departmentās production print engineers
- Apply diagnostic utilities to aid in troubleshooting when appropriate
- Liaise with third party suppliers to build a full support mechanism for all supplied solutions
- Perform postāresolution follow ups with users to ensure satisfactory completion of requests
- Assist the marketing and pre-sales teams to support production print solutions in our showroom environment
- Work closely with the product manager and pre-sales team when bringing new products to market, including review of documentation, product evaluation, support processes including SLAs
- Evaluate documented resolutions and analyse trends for ways to prevent future problems
- Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
- Ensure that a professional, customer focused approach is always adopted
- Flexible in supporting all service delivery requirements which may include evenings and weekends,
Requirements
- Strong knowledge of the production print, products and trends, especially EFI products and solutions
- Demonstrable technical problem-solving skills
- Comprehensive knowledge of reprographic workflows, Adobe Graphic Arts and EFI colour management tools
- Effective oral and written communication skills on both technical and non-technical issues
- Capable of building relationships with resellers, internal and external customers
- A flexible approach is essential due to the mixed elements of the role
- Ability to plan and organise self effectively
- An analytical problem-solving approach to difficult and complex problems
- Willing to travel throughout the UK to both customers, dealers and Sharp Business Systems UK offices
- May be required to travel overseas occasionally.
About Sharp Business Systems UK Plc
Sharp Business Systems provide innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.
Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.
Our success and longevity in an ever-changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after sales service that we provide.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Sharp UK by 2x
Get notified about new System Consultant jobs in Greater London, England, United Kingdom.
Greater London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 months ago
City Of London, England, United Kingdom Ā£50,000.00-Ā£55,000.00 1 week ago
London, England, United Kingdom 1 week ago
Hammersmith, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
City Of London, England, United Kingdom Ā£80,000.00-Ā£90,000.00 3 weeks ago
London, England, United Kingdom 4 weeks ago
City Of London, England, United Kingdom Ā£50.00-Ā£60.00 3 weeks ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 5 days ago
Learning Management System (LMS) Administrator
London, England, United Kingdom 2 months ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
City Of London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 month ago
Infrastructure Specialist – System Administrator
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Feltham, England, United Kingdom Ā£40,000.00-Ā£40,000.00 12 hours ago
Weāre unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Production Print Systems Consultant employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Production Print Systems Consultant
āØTip Number 1
Familiarise yourself with the latest trends in production print technology, especially focusing on EFI products. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
āØTip Number 2
Network with professionals in the industry, particularly those who work with Sharp or similar companies. Attend relevant events or webinars to make connections that could provide insights or even referrals for the position.
āØTip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues or provided training. Having concrete examples ready will showcase your problem-solving skills and ability to communicate effectively.
āØTip Number 4
Research Sharp's product offerings and recent innovations. Being knowledgeable about their systems and how they compare to competitors will allow you to engage in meaningful conversations during the interview process.
We think you need these skills to ace Production Print Systems Consultant
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in production print systems and technical support. Emphasise your knowledge of EFI products and reprographic workflows, as these are key to the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about production print technology. Mention specific experiences where you've successfully resolved technical issues or provided training, showcasing your problem-solving skills.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application that demonstrate your ability to convey technical information clearly to both technical and non-technical audiences.
Highlight Flexibility and Travel Willingness: The job requires flexibility and travel throughout the UK. Make sure to mention your willingness to travel and any previous experiences that showcase your adaptability in various work environments.
How to prepare for a job interview at Sharp UK
āØKnow Your Products
Familiarise yourself with Sharp's production print systems and EFI products. Understanding the technical specifications and features will help you answer questions confidently and demonstrate your expertise.
āØShowcase Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Highlight your analytical approach and ability to troubleshoot complex problems, as this is crucial for the role.
āØCommunicate Effectively
Practice explaining technical concepts in simple terms. You'll need to communicate with both technical and non-technical stakeholders, so being able to adapt your communication style is key.
āØDemonstrate Flexibility
Be ready to discuss your willingness to travel and work flexible hours. The role may require support during evenings or weekends, so showing that you're adaptable will make a positive impression.
