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For Companies At a Glance
- Tasks: Repair, install, and maintain multi-functional photocopiers while providing top-notch customer service.
- Company: Join Sharp UK, a leader in innovative print and IT solutions.
- Benefits: Enjoy sociable hours, a company vehicle, and opportunities for professional growth.
- Why this job: Be the face of technology, solving problems and making a difference for customers.
- Qualifications: Experience with photocopiers and networking; tech-savvy and problem-solving skills are essential.
- Other info: Work in a dynamic environment with a focus on innovation and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit a Photocopier Engineer to cover North Wales, Chester and Liverpool areas.
As a Field based Customer Support Engineer, you will be the face of Sharp Business Systems, attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software.
Our engineers work sociable hours (Monday – Friday, office hours)
A company vehicle is provided, and a full driving licence is required.
Responsibilities
Attend requests to repair, install and maintain multi-functional network devices (MFDs) and other products including software, supplied by Sharp Business Systems and dealers
Prepare and set up MFDs/Products associated with SHARP portfolio
Refurbish second-hand MFDs/Products
Connect equipment to customers PCs and networks by installing print drivers on servers and local PCs. Set up scanning and other functionality over the network
Diagnose and resolve advanced network MFD related issues
Provide relevant training on both hardware and software
Provide support and cover when necessary for other roles
Ad hoc tasks to assist the operation of logistics and service support
Manage stock on vehicles/site as appropriate
Perform to KPIs in line with company policies.
Person specification
Experience as a Field Service Photocopier Engineer: installing, maintaining, and repairing equipment, MFP/MFD
Experience of networking is required
Experience with Sharp equipment is ideal but not essential.
Competent in the use of PCs, laptops, and tablets
Experience with Papercut is advantageous
Familiar with working to KPIs or SLAs
Excellent knowledge of Microsoft products ie: Word and Excel
Ability to understand and use bespoke software
Industry recognised or other technical qualifications within the print sector
Analytical problem-solving approach to electromechanical faults
Valid driving license
About Sharp UK
Sharp UK provides innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.
Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.
Photocopier Engineer employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Engineer
✨Tip Number 1
Network like a pro! Attend industry events or local meet-ups related to photocopiers and tech. You never know who might be looking for a Photocopier Engineer just like you!
✨Tip Number 2
Show off your skills! If you have experience with Sharp equipment or networking, make sure to highlight that in conversations. Practical knowledge is what sets us apart from the crowd.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After meeting someone or attending an interview, drop them a quick message to thank them and express your enthusiasm. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us at Sharp. It shows initiative and helps us get to know you better.
We think you need these skills to ace Photocopier Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Photocopier Engineer role. Highlight your experience with MFDs, networking, and any relevant software skills. We want to see how your background fits with what we do at Sharp Business Systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit us. Don’t forget to mention your experience with customer service and problem-solving – it’s key for this position.
Show Off Your Technical Skills: Since this role involves a lot of technical work, make sure to showcase your technical qualifications and any hands-on experience you have with photocopiers or similar devices. We love seeing candidates who are confident in their abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Good luck!
How to prepare for a job interview at Sharp UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge about photocopiers and MFDs. Familiarise yourself with Sharp's products and any relevant software like Papercut. Being able to discuss specific models and their features will show that you're genuinely interested and knowledgeable.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved issues in the past. Think about times when you had to troubleshoot complex problems, especially related to networking or electromechanical faults. This will demonstrate your analytical approach and ability to handle challenges.
✨Practice Your Customer Service Approach
As a Field-based Customer Support Engineer, you'll be the face of the company. Be ready to discuss how you handle customer interactions, especially under pressure. Share experiences where you provided excellent service or training, as this is key to the role.
✨Get Ready for Practical Questions
Expect some scenario-based questions during the interview. They might ask how you'd set up a networked MFD or deal with a malfunctioning device. Practising these scenarios can help you articulate your thought process clearly and confidently.