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- Tasks: Manage collections and customer relationships for up to 5,000 accounts.
- Company: Join a well-established credit control team with a supportive culture.
- Benefits: Opportunity to develop finance skills and make a real impact.
- Other info: Collaborative environment with clear processes and growth opportunities.
- Why this job: Be part of a dynamic team that maximises cash flow and enhances customer service.
- Qualifications: Strong customer service skills and an analytical mindset required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and customer‑focused Credit Controller to join our Credit Control team. Working as part of a larger team, you’ll be responsible for managing collections and customer relationships across a high‑volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m. Reporting to the Credit Control Manager / Head of Credit Management, your focus will be on maximising cash flow, reducing overdue debt, and resolving customer queries efficiently while maintaining positive client relationships.
What you’ll be doing:
- Proactively contact customers via phone, email and other channels to maximise cash collection
- Minimise overdue and bad debt while maintaining excellent customer service
- Investigate and resolve customer payment queries quickly and effectively
- Identify root causes of issues and propose appropriate solutions
- Escalate unresolved queries through the correct internal channels to ensure timely resolution
- Accurately record all customer communications and transactions within company systems
- Ensure compliance with company policies and relevant legal and regulatory requirements
- Support the finance team and cashiers to ensure receipts and payments are processed accurately
What we’re looking for:
- Strong customer service skills with a professional and calm approach
- Ability to listen, negotiate and communicate clearly with customers
- Good verbal communication skills and attention to detail
- Analytical mindset with the ability to identify issues and solutions
- Experience working with SAP (desirable)
- A collaborative team player with a positive attitude
Join a well‑established credit control function with clear processes. Work in a role with real impact on company cash flow and financial performance. Supportive team environment with opportunity to develop finance and credit skills.
Credit Controller in Leeds employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers regularly, make sure you can clearly articulate your thoughts. Role-play with a friend or use online resources to sharpen your negotiation and listening skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for their Credit Control team.
We think you need these skills to ace Credit Controller in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in credit control. We want to see how you’ve maximised cash flow and resolved queries in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Credit Controller role. Share specific examples of how you've tackled overdue debt and maintained positive client relationships.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application reflects your strong verbal communication skills. We love candidates who can negotiate and listen effectively, so let that come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sharp UK
✨Know Your Numbers
As a Credit Controller, you'll be dealing with significant amounts of money. Brush up on your financial knowledge and be ready to discuss how you can manage collections effectively. Familiarise yourself with key metrics like cash flow and overdue debt percentages.
✨Showcase Your Customer Service Skills
This role is all about maintaining positive client relationships. Prepare examples of how you've handled difficult customer situations in the past. Highlight your ability to listen, negotiate, and resolve issues while keeping a calm and professional demeanour.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you identify root causes of payment issues. Think of specific instances where you've successfully proposed solutions. This will show that you can think critically and act proactively, which is crucial for maximising cash collection.
✨Familiarise Yourself with SAP
If you have experience with SAP, make sure to mention it! If not, do a bit of research on how it works and its relevance in credit control. Showing that you're willing to learn and adapt to new systems can set you apart from other candidates.