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For Companies At a Glance
- Tasks: Lead a high-performing IT team, optimise service delivery, and manage client operations.
- Company: Join a dynamic Managed Service Provider in the heart of London, driving IT excellence.
- Benefits: Enjoy competitive salary, professional development opportunities, and a collaborative work culture.
- Why this job: Make a real impact in IT operations while growing your leadership skills in a fast-paced environment.
- Qualifications: Proven IT management experience, deep technical knowledge, and excellent communication skills required.
- Other info: Opportunity to work with cutting-edge technologies and contribute to strategic business decisions.
The predicted salary is between 48000 - 72000 £ per year.
Are you a proven leader with a passion for IT operations, team development, and delivering top-tier technical solutions? Do you thrive in a fast-paced Managed Service Provider (MSP) environment, driving efficiency, collaboration, and operational excellence? If so, this is your opportunity to step into a leadership role that truly makes an impact.
Key Responsibilities
- Team Leadership & Development: Lead and develop a high-performing regional Technical Consultant team, ensuring consistent delivery through regular 1-to-1s, performance reviews, and structured mentorship.
- Operational Excellence: Drive efficiency by refining workflows, processes, and technologies to optimize IT service delivery and meet client expectations.
- Empowering Growth: Identify skills gaps and implement tailored training programs to upskill the team, ensuring readiness for evolving challenges.
- Collaboration & Communication: Host regular team meetings to share updates, operational insights, and foster a cohesive, collaborative work environment.
- Quality & Compliance: Conduct quality control reviews of documentation, ensuring adherence to operational standards and best practices.
- Client-Focused Operations: Provide on-site consultancy and manage IT operations for key clients, ensuring seamless system performance and client satisfaction.
- Recruitment & Talent Management: Play a pivotal role in hiring and building a team equipped to deliver high-level IT services and operational support.
- Strategic Contribution: Represent the regional team in leadership meetings, contributing to the overall operational strategy and vision of the business.
- Service Auditing: Shadow and audit team members’ work to maintain operational consistency and uphold service quality.
- Escalation Management: Act as the primary escalation point for complex technical and operational challenges, supporting the team in resolving critical issues.
- Client Solutions & Projects: Oversee and deliver tailored IT operational solutions and manage complex projects from inception to completion.
What We’re Looking For
- Proven experience managing IT teams, preferably in an MSP environment, with a strong focus on operational leadership.
- Deep technical expertise in Microsoft 365, Azure, server hardware, operating systems, hypervisors, and networking equipment.
- Strong problem-solving skills and the ability to manage escalations in high-pressure environments.
- Commitment to ongoing development, ideally with or working toward Microsoft Expert-level certifications.
- Excellent communication skills, capable of translating technical details into clear, actionable insights for diverse audiences.
- A collaborative and approachable leadership style that inspires trust and growth within your team.
Why Join Us?
- Leadership Impact: Be at the forefront of operational excellence, guiding a talented team in delivering exceptional IT services.
- Career Growth: Access to cutting-edge technologies and opportunities for continuous professional development.
- Recognition & Rewards: Competitive salary, benefits package, and the satisfaction of leading a team that drives real results.
If you're ready to lead, inspire, and elevate IT operations within a dynamic MSP environment, we’d love to hear from you. Apply now to become an integral part of our mission to deliver outstanding technical and operational solutions!
Lead IT Consultant (City of London) employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Consultant (City of London)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in IT operations, especially within the MSP sector. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in a fast-paced environment.
✨Tip Number 2
Network with current and former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved operational efficiency in previous roles. Highlighting your leadership style and problem-solving skills will resonate well with our focus on team development and client satisfaction.
✨Tip Number 4
Showcase your commitment to professional development by mentioning any relevant certifications or training you've pursued, particularly those related to Microsoft technologies. This will align with our emphasis on ongoing growth and expertise in the field.
We think you need these skills to ace Lead IT Consultant (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and technical expertise relevant to the role. Emphasise your experience in managing IT teams, particularly in a Managed Service Provider (MSP) environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT operations and team development. Use specific examples from your past experiences to demonstrate how you have driven efficiency and collaboration in previous roles.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially in Microsoft 365, Azure, and networking equipment. Mention any certifications or ongoing development efforts that align with the job requirements.
Showcase Leadership Style: Describe your leadership style in your application. Highlight how you inspire trust and growth within your team, and provide examples of how you've successfully led teams through challenges in high-pressure environments.
How to prepare for a job interview at Sharp UK
✨Showcase Your Leadership Skills
As a Lead IT Consultant, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on mentorship, performance reviews, and fostering collaboration.
✨Highlight Technical Expertise
Make sure to discuss your deep technical knowledge, especially in areas like Microsoft 365, Azure, and networking. Be ready to explain complex concepts in simple terms, as this will showcase your communication skills.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about managing escalations and resolving technical challenges. Think of specific instances where you successfully navigated high-pressure situations and be prepared to share your thought process.
✨Demonstrate Client-Focused Mindset
Since client satisfaction is key, prepare to discuss how you've ensured seamless system performance for clients in previous roles. Share examples of how you've tailored solutions to meet client needs and expectations.
