Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for clients, resolving IT issues and managing support tickets.
- Company: Join Sharp IT Services, a growing company dedicated to exceptional client service and professional development.
- Benefits: Enjoy hybrid working, 26 days holiday, private healthcare, and discounts on mobile and gym memberships.
- Why this job: Perfect for tech-savvy individuals eager to grow in IT while helping others solve problems.
- Qualifications: Looking for friendly, motivated candidates with some IT support experience and strong communication skills.
- Other info: This role offers on-the-job learning and a supportive environment for career growth.
The predicted salary is between 24000 - 36000 £ per year.
1st Line Support Analyst in West Bromwich required
Location: West Bromwich, B71 4LT
Hybrid working: 3x in the office, 2x from home
Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you’re keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step.
What You’ll Be Doing
- Taking ownership of support tickets – updating, progressing, and closing them with clear communication throughout.
- Hitting performance targets to keep our service levels high.
- Continuously improving your technical knowledge with on-the-job learning.
- Organising your tasks to stay ahead of client expectations.
- Maintaining professional, clear, and friendly communication at all times.
- Representing Sharp IT Services with professionalism and integrity.
What We’re Looking For
- A personable, professional, and approachable manner
- A strong focus on delivering excellent client service
- Confident communication skills – both written and verbal
- Some experience with IT support
- Familiarity with Microsoft Server and Desktop OS
- A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls
- Awareness of Remote Monitoring and Management (RMM) tools
What’s in It for You
- 26 days holiday, plus bank holidays
- Private healthcare, life insurance, dental, and critical illness cover
- O2 discounts on your mobile
- Study support for relevant certifications
- Discounted gym membership
This is a fantastic opportunity to develop your IT skills in a professional and supportive environment, with plenty of room to grow.
Ready to make a difference? Apply today and join the Sharp team.
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (1st line)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server, Microsoft 365, and Azure. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a 1st Line Support Analyst, you'll need to convey technical information clearly and professionally. Consider role-playing scenarios with friends or family to enhance your ability to explain complex issues simply.
✨Tip Number 3
Research Sharp IT Services and their client base. Understanding their values and the types of clients they serve can help you tailor your approach and show that you're genuinely interested in contributing to their team.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in IT support. Be ready to discuss specific examples where you've successfully resolved issues or improved service levels, as this will highlight your problem-solving skills and customer focus.
We think you need these skills to ace IT Support Engineer (1st line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided first-line assistance. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've helped clients solve problems in the past, and express your enthusiasm for joining Sharp IT Services.
Highlight Technical Skills: In your application, emphasise your familiarity with Microsoft Server, Desktop OS, and other technologies mentioned in the job description. If you have experience with RMM tools or cloud services like Azure, be sure to include that as well.
Showcase Communication Skills: Since the role requires strong communication skills, provide examples in your application of how you've effectively communicated with clients or team members in previous positions. This could be through written reports, emails, or verbal interactions.
How to prepare for a job interview at Sharp UK
✨Show Your People Skills
As a 1st Line Support Analyst, you'll be the first point of contact for clients. Make sure to demonstrate your friendly and approachable manner during the interview. Share examples of how you've successfully helped others in the past.
✨Highlight Your Technical Knowledge
Familiarity with Microsoft Server, Desktop OS, and other IT tools is crucial. Be prepared to discuss your experience with these technologies and any relevant certifications you may have. This shows your commitment to continuous learning.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your verbal communication skills.
✨Demonstrate Problem-Solving Skills
Since you'll be resolving IT issues, it's important to showcase your problem-solving abilities. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. This will highlight your analytical thinking and resourcefulness.
