At a Glance
- Tasks: Lead IT service delivery and enhance client relationships in a cloud-based environment.
- Company: Dynamic Managed Services team focused on digital transformation.
- Benefits: Hybrid working, career growth opportunities, and a supportive team culture.
- Other info: Join a collaborative environment with ongoing development opportunities.
- Why this job: Make a real impact by driving service excellence and innovation for clients.
- Qualifications: Experience in service management and strong client engagement skills required.
The predicted salary is between 55000 - 65000 £ per year.
Are you an experienced Information Technology Team Manager who enjoys blending technical oversight with client-facing service delivery? We’re looking for a proactive and relationship-driven professional to lead IT service delivery for a key client, ensuring a seamless experience across a predominantly cloud-based environment supporting frontline users.
The Role
As a Information Technology Team Manager, you’ll take ownership of the end-to-end service experience, acting as a trusted partner to the client while coordinating internal teams and third parties. This is a hands‑on, client‑facing role where you’ll balance service leadership, technical oversight, and continuous improvement.
Key Responsibilities
- Service Ownership – Lead and manage day‑to‑day service delivery, ensuring a consistent, high‑quality user experience
- Client Engagement – Build strong relationships through regular onsite visits and stakeholder collaboration
- Performance & Reporting – Produce monthly service reports covering KPIs, trends, risks, and recommendations
- Continuous Improvement – Drive service enhancements using ITIL best practices
- Ticket & Escalation Management – Ensure clear ownership, communication, and timely resolution of issues
- Risk & Problem Management – Proactively identify and manage risks while improving service stability
- Technical Oversight – Support and administer Microsoft 365 in line with wider technical strategy
- Strategic Contribution – Work alongside client IT leadership to support digital transformation initiatives
What We’re Looking For
- Experience in a Technical Service Manager, Service Delivery Manager, or similar role
- Strong client-facing and stakeholder management skills
- Good understanding of ITIL (v4 preferred)
- Background working within Managed Services or multi-supplier environments
- Technical knowledge including: Networking, virtualisation, and firewalls
- Backup & antivirus solutions
- Excellent communication skills with the ability to translate technical concepts into simple, business-friendly language
- A proactive, accountable approach with a focus on service excellence and continuous improvement
Why Join Us?
- Play a key role in a high-impact client engagement
- Hybrid working with a mix of onsite collaboration and flexibility
- Opportunity to contribute to meaningful digital transformation projects
- Be part of a supportive, collaborative Managed Services team
- Ongoing opportunities for career growth and development
Interested? If you’re passionate about delivering excellent IT services while building strong client relationships, we’d love to hear from you. Apply now or get in touch to learn more.
Information Technology Team Manager employer: Sharp UK
Join a dynamic team as an Information Technology Team Manager, where you will thrive in a supportive and collaborative work culture that prioritises client engagement and service excellence. With hybrid working options and a focus on continuous improvement, you'll have the opportunity to lead impactful digital transformation projects while enjoying ongoing career growth and development in a predominantly cloud-based environment. This role not only offers a chance to enhance your technical skills but also to build meaningful relationships with clients, making it an excellent place for professionals seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Team Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sharp UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sharp UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sharp UK!
✨Direct Apply to Sharp UK
Let's not forget to apply directly through the Sharp UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Team Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sharp UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sharp UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sharp UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
