At a Glance
- Tasks: Lead IT service delivery and enhance client relationships in a cloud-based environment.
- Company: Join a dynamic Managed Services team focused on digital transformation.
- Benefits: Hybrid working, career growth opportunities, and a supportive team culture.
- Other info: Proactive role with ongoing development and collaboration opportunities.
- Why this job: Make a real impact by driving service excellence and innovation for clients.
- Qualifications: Experience in service management and strong client engagement skills required.
The predicted salary is between 50000 - 65000 £ per year.
Are you an experienced Technical Service Manager who enjoys blending technical oversight with client-facing service delivery? We’re looking for a proactive and relationship-driven professional to lead IT service delivery for a key client, ensuring a seamless experience across a predominantly cloud-based environment supporting frontline users.
As a Technical Service Manager, you’ll take ownership of the end-to-end service experience, acting as a trusted partner to the client while coordinating internal teams and third parties. This is a hands-on, client-facing role where you'll balance service leadership, technical oversight, and continuous improvement.
Key Responsibilities- Service Ownership – Lead and manage day-to-day service delivery, ensuring a consistent, high-quality user experience
- Client Engagement – Build strong relationships through regular onsite visits and stakeholder collaboration
- Performance & Reporting – Produce monthly service reports covering KPIs, trends, risks, and recommendations
- Continuous Improvement – Drive service enhancements using ITIL best practices
- Ticket & Escalation Management – Ensure clear ownership, communication, and timely resolution of issues
- Risk & Problem Management – Proactively identify and manage risks while improving service stability
- Technical Oversight – Support and administer Microsoft 365 in line with wider technical strategy
- Strategic Contribution – Work alongside client IT leadership to support digital transformation initiatives
- Experience in a Technical Service Manager, Service Delivery Manager, or similar role
- Strong client-facing and stakeholder management skills
- Good understanding of ITIL (v4 preferred)
- Background working within Managed Services or multi-supplier environments
- Technical knowledge including: Networking, virtualisation, and firewalls
- Backup & antivirus solutions
- Excellent communication skills with the ability to translate technical concepts into simple, business-friendly language
- A proactive, accountable approach with a focus on service excellence and continuous improvement
- Play a key role in a high-impact client engagement
- Hybrid working with a mix of onsite collaboration and flexibility
- Opportunity to contribute to meaningful digital transformation projects
- Be part of a supportive, collaborative Managed Services team
- Ongoing opportunities for career growth and development
If you’re passionate about delivering excellent IT services while building strong client relationships, we’d love to hear from you. Apply now or get in touch to learn more.
Information Technology Manager employer: Sharp UK
Join a dynamic team as an Information Technology Manager where you will play a pivotal role in delivering high-quality IT services to our key clients. Our hybrid working model promotes flexibility while fostering a collaborative work culture that values continuous improvement and professional growth. With ongoing opportunities for career advancement and the chance to contribute to impactful digital transformation projects, we are committed to supporting your journey in a rewarding and meaningful environment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Manager
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of landing that IT Manager role. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Create a personal project or case study that highlights your technical expertise and service delivery experience. This can be a great conversation starter during interviews and shows your proactive approach.
✨Tip Number 3
Prepare for those interviews! Research the company and its clients, and think about how your experience aligns with their needs. Be ready to discuss how you can enhance their service delivery and client relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in IT service management. Your next big opportunity could be just a click away!
We think you need these skills to ace Information Technology Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Service Manager. Highlight your experience in service delivery and client engagement, and don’t forget to sprinkle in some ITIL knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for IT service excellence and how you’ve successfully managed client relationships in the past. Keep it engaging and relevant!
Showcase Your Technical Skills:Don’t shy away from listing your technical expertise! Mention your familiarity with Microsoft 365, networking, and any other relevant tech skills that align with the job description. We love a well-rounded candidate!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Let’s make this happen!
How to prepare for a job interview at Sharp UK
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially version 4. Be ready to discuss how you've applied ITIL best practices in previous roles. This will show that you understand the framework and can leverage it for continuous improvement.
✨Showcase Your Client Engagement Skills
Prepare examples of how you've built strong relationships with clients in the past. Think about specific situations where your communication and stakeholder management made a difference. This will demonstrate your proactive approach to client engagement.
✨Be Ready for Technical Questions
Expect questions about networking, virtualisation, and firewalls. Brush up on your technical knowledge and be prepared to explain complex concepts in simple terms. This will highlight your ability to communicate effectively with both technical and non-technical stakeholders.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've identified risks or resolved issues in service delivery. Be ready to discuss your approach to ticket and escalation management, as well as how you've contributed to service stability. This will showcase your accountability and focus on service excellence.
