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For Companies At a Glance
- Tasks: Manage IT issues and deliver excellent client service across London.
- Company: Join a dynamic team at Sharp IT, known for its friendly culture.
- Benefits: Competitive salary, personal development opportunities, and a supportive work environment.
- Why this job: Enhance your IT skills while making a real difference for clients.
- Qualifications: 18 months of IT support experience and strong communication skills.
- Other info: Be part of a team that values growth and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
IT Field Engineer
Location: Covering sites across London
Salary – competitive based on experience
In this role, you will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth.
Objectives for Role
- Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned.
- Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT.
- Take an active role in personal and team development to increase technical proficiency and increase productivity.
- Organise and prioritise daily tasks to provide a service in line with Client expectations.
- Be professional, positive, and friendly when communication to all colleagues and clients to aid in effective exchange of information.
- Utilise advanced technical knowledge and experience to progress tickets to provide excellent client services.
- Be an ambassador of Complete IT at all times to improve and maintain the reputation of Sharp IT.
Person Specification
- Friendly, personable and professional.
- Driven to develop your IT skills
- Client service focused.
- Excellent written and verbal communication skills
- Technical knowledge and experience of IT and IT Support with a minimum of 18 months experience. Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
- Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
- Intermediate knowledge of Virtualisation, Networking, Firewalls and Cyber Security.
- Basic backup and Anti-Virus Knowledge.
Information Technology Field Engineer employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Field Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical knowledge and experience, especially in areas like Microsoft Cloud Technologies and Cyber Security.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you would handle client issues or technical challenges. Being able to articulate your problem-solving process will impress potential employers and show them you're ready to own those tickets!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from motivated candidates who are eager to join our team. Make sure to tailor your application to highlight your client service focus and technical proficiency.
We think you need these skills to ace Information Technology Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Engineer role. Highlight your relevant experience, especially in client service and technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're passionate about this role. We love seeing enthusiasm for technology and client service.
Showcase Your Technical Skills: Don’t forget to mention your technical knowledge! Whether it's Microsoft Server, Cloud Technologies, or Cyber Security, let us know how your skills align with what we’re looking for. We appreciate a solid tech background!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sharp UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Server, Cloud Technologies, and Networking. Be ready to discuss your experience with these systems and how you've used them to solve problems in the past.
✨Showcase Your Client Service Skills
Prepare examples of how you've delivered excellent client service in previous roles. Think about times when you resolved issues quickly or communicated effectively with clients to keep them informed and satisfied.
✨Demonstrate Your Problem-Solving Ability
Be ready to walk through a couple of scenarios where you had to troubleshoot an IT issue. Highlight your thought process and how you prioritised tasks to meet client expectations while maintaining high standards.
✨Be Professional and Personable
Remember, communication is key! Practice being friendly and professional in your responses. This will not only help you connect with the interviewers but also show that you can represent the company well in front of clients.
