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- Tasks: Manage client issues and ensure excellent service delivery.
- Company: Join a leading IT services company focused on client satisfaction.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Be the tech hero clients rely on while growing your skills.
- Qualifications: 18 months of IT support experience and strong communication skills.
- Other info: Dynamic role with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Salary – competitive based on experience
In this role, you will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth.
Objectives for Role
- Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned.
- Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT.
- Take an active role in personal and team development to increase technical proficiency and increase productivity.
- Organise and prioritise daily tasks to provide a service in line with Client expectations.
- Be professional, positive, and friendly when communication to all colleagues and clients to aid in effective exchange of information.
- Utilise advanced technical knowledge and experience to progress tickets to provide excellent client services.
- Be an ambassador of Complete IT at all times to improve and maintain the reputation of Sharp IT.
Person Specification
- Friendly, personable and professional.
- Client service focused.
- Excellent written and verbal communication skills
- Technical knowledge and experience of IT and IT Support with a minimum of 18 months experience.
- Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
- Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
- Intermediate knowledge of Virtualisation, Networking, Firewalls and Cyber Security.
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Information Technology Field Engineer employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Field Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support and client service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your technical skills! During interviews, be ready to discuss specific projects or challenges you've tackled. This will demonstrate your expertise and how you can add value to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical knowledge, especially around Microsoft technologies and client service, to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and how your experience aligns with our values. Be friendly and professional, just like we expect you to be with clients!
Showcase Your Communication Skills: Since excellent written communication is key, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, which is crucial for client interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Sharp UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Server, Cloud Technologies, and Networking. Be ready to discuss your experience with these systems and how you've used them to solve problems in the past.
✨Showcase Your Client Service Skills
Since this role is all about client communication, prepare examples of how you've successfully managed client relationships. Think of specific situations where you resolved issues and kept clients informed, demonstrating your friendly and professional approach.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios. Practice how you would handle a ticket from start to finish, including prioritising tasks and communicating with clients. This will show your problem-solving skills and ability to meet KPIs.
✨Be Positive and Personable
Your attitude matters! During the interview, maintain a positive and friendly demeanour. This not only reflects your personality but also aligns with the company’s values of being professional and approachable, which is key in client-facing roles.