Enterprise Account Manager

New opportunity for an Enterprise Account Manager to join Sharp’s corporate sales team. Reporting into the Head of Corporate Business, you will strive to achieve your sales targets and new business objectives by utilising Sharp’s comprehensive portfolio of technology products and solutions. The role is expected to be 60% managing and developing existing allocated accounts and 40% winning new corporate accounts. We are looking for an experienced Corporate/Enterprise Account Manager from the technology space. Experience in the managed print sector would be ideal but is not essential. A consultative and customer centric approach is key, along with the gravitas and credibility to build ongoing trust relationships with our valued corporate customers.

Responsibilities:

• Work collaboratively with colleagues across all departments to maximise sales opportunities and to promote the very best customer experience.
• Effectively allocate time between managing and growing existing accounts, as well as winning a high ratio of new business corporate customers.
• Achieve and surpass a range of sales targets and other activity based KPIs identified by the business in line with the sales objectives.
• Use the sales CRM system, to keep customer records up to date, next actions in place, sales processes in real-time and accurate monthly sales forecasts.
• Successfully retain customer accounts and win repeat business through effective, planned and high-quality account management.
• Provide customers with regular, high quality account reviews to ensure continued, ongoing customer satisfaction.
• Grow and develop corporate new logo customers through pro-active and strategic new business prospecting.
• Cross-sell from a comprehensive portfolio of products and solutions to both existing and new customers using high-gain questioning and a customer-centric approach to account management.
• Use Account Reviews to ensure that you continue to fully understand the customer’s business, future direction and challenges though the creation and use of Customer Account Plans (CAP).
• Take ownership of customer tenders and manage the process from initial engagement through to submission of a bid response, in conjunction with Sharp’s Bid and Commercial teams.
• Proactively manage a number of third-party resellers affiliated to Sharp. Assist with developing commercial opportunities and strengthening ongoing partner relationships.
• Attend and positively contribute towards regular planned sales meetings including personalised 1-2-1 sessions and regional team sales meetings.
• Strategically plan for success by conducting research into customers, competitors and verticals and then creating targeted action plans that can be tracked and measured.
• Attend and engage with planned sales training.
• Complete all internal and external documentation to the highest standards, including sales proposals and sales order documentation.
• Use LinkedIn and/or other social platforms to connect and engage with existing and potential corporate customers, and to promote positive content.

Requirements:

• Solid experience as a Corporate Account Manager /Enterprise Account Manager in the managed print (preferred) or IT sector.
• Articulate and well accustomed to customer facing roles with the Corporate and Enterprise space.
• Able to communicate to all levels right up to boardroom.
• Highly motivated, professional, hardworking and target driven, with a winning mentality - along with a desire to be the best.
• Resilient and able to handle objections in a creative and pro-active way.
• Strong communication, negotiation and interpersonal skills.
• Able to forecast accurately through CRM data analysis and sales experience.
• Excellent written and verbal communication with influencing skills.
• Willingness in all areas and adaptable to business/market needs.

About Sharp Business Systems UK Plc: Sharp Business Systems provide innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies. As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements. Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure. Our success and longevity in an ever-changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after sales service that we provide.