At a Glance
- Tasks: Manage collections and customer relationships for up to 5,000 accounts.
- Company: Join a well-established credit control team with a supportive culture.
- Benefits: Opportunity to develop finance skills and make a real impact.
- Other info: Collaborative environment with clear processes and growth opportunities.
- Why this job: Play a key role in maximising cash flow and resolving customer queries.
- Qualifications: Strong customer service skills and analytical mindset required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a proactive and customer‑focused Credit Controller to join our Credit Control team. Working as part of a larger team, you’ll be responsible for managing collections and customer relationships across a high‑volume ledger, supporting up to 5,000 live accounts with a monthly exposure of up to £15m. Reporting to the Credit Control Manager / Head of Credit Management, your focus will be on maximising cash flow, reducing overdue debt, and resolving customer queries efficiently while maintaining positive client relationships.
What you’ll be doing:
- Proactively contact customers via phone, email and other channels to maximise cash collection
- Minimise overdue and bad debt while maintaining excellent customer service
- Investigate and resolve customer payment queries quickly and effectively
- Identify root causes of issues and propose appropriate solutions
- Escalate unresolved queries through the correct internal channels to ensure timely resolution
- Accurately record all customer communications and transactions within company systems
- Ensure compliance with company policies and relevant legal and regulatory requirements
- Support the finance team and cashiers to ensure receipts and payments are processed accurately
What we’re looking for:
- Strong customer service skills with a professional and calm approach
- Ability to listen, negotiate and communicate clearly with customers
- Good verbal communication skills and attention to detail
- Analytical mindset with the ability to identify issues and solutions
- Experience working with SAP (desirable)
- A collaborative team player with a positive attitude
Join a well‑established credit control function with clear processes. Work in a role with real impact on company cash flow and financial performance. Supportive team environment with opportunity to develop finance and credit skills.
Credit Controller employer: Sharp UK
Join a dynamic and supportive team as a Credit Controller, where your contributions directly impact our financial performance and cash flow. We pride ourselves on fostering a collaborative work culture that values professional growth, offering opportunities to enhance your finance and credit skills while maintaining excellent customer relationships. Located in a vibrant area, we provide a stimulating environment that encourages proactive engagement and innovative problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and clear. Role-play common scenarios with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience in credit control. We want to see how you’ve handled collections and resolved queries in the past, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Credit Controller role. Mention your proactive approach and how you can contribute to maximising cash flow and maintaining positive client relationships.
Show Off Your Communication Skills:Since this role involves a lot of communication with customers, make sure your application reflects your ability to listen and negotiate effectively. We love candidates who can communicate clearly and maintain a calm approach under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sharp UK
✨Know Your Numbers
Before the interview, brush up on your understanding of cash flow and debt management. Be ready to discuss how you’ve maximised cash collection in previous roles or how you would approach managing a high-volume ledger like the one mentioned in the job description.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong customer service skills. Think of situations where you’ve resolved payment queries or maintained positive client relationships, as this role heavily focuses on customer interactions.
✨Be Ready to Problem-Solve
The interviewer will likely want to see your analytical mindset in action. Prepare to discuss how you identify root causes of issues and propose solutions. You might even be asked to solve a hypothetical problem during the interview!
✨Familiarise Yourself with SAP
If you have experience with SAP, make sure to mention it! If not, do a bit of research on how it’s used in credit control. Showing that you’re willing to learn and adapt can really impress the hiring team.
