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- Tasks: Handle 3rd Line incidents, solve complex issues, and support exciting projects.
- Company: Join a supportive team at Sharp, focused on growth and collaboration.
- Benefits: Hybrid working, clear progression to 3rd Line, and a strong focus on learning.
- Why this job: Step up your IT career and tackle meaningful technical challenges.
- Qualifications: Experience as a 2nd Line Engineer with strong troubleshooting skills.
- Other info: Enjoy a friendly culture that encourages knowledge sharing and career development.
The predicted salary is between 36000 - 60000 £ per year.
(Ideal for experienced 2nd Line Engineers ready to step up)
Hybrid Working (1 day a week on client site in Birmingham)
Ready to take the next step in your IT career? If you’re a strong 2nd Line Engineer who’s hungry to move into 3rd Line support and project work, this is an opportunity to develop deeper technical expertise while being supported by an experienced infrastructure team. Reporting directly to the Infrastructure Manager, you’ll play a key role in providing advanced support, solving complex technical issues, and contributing to projects that genuinely make a difference to our clients. We’ll support your growth into a rounded 3rd Line Engineer while giving you the exposure and trust to operate at the next level.
What you’ll be doing:
- Handling 3rd Line incidents and escalations, owning issues through to resolution and communicating clearly with clients
- Taking ownership of tickets at any stage, identifying root cause, and sharing knowledge with the wider team
- Supporting infrastructure and cloud projects, working alongside internal teams and external vendors
- Using your technical insight to contribute to process improvements, trend analysis, and better ticket flow
- Representing Sharp professionally at all times, helping to drive client satisfaction, retention, and growth
What we’re looking for:
This role is ideal if you’re already a confident 2nd Line Engineer and starting to operate at a more advanced level. You’ll bring:
- A friendly, professional, and customer‑focused approach
- Strong troubleshooting skills with a structured, logical mindset
- Confidence explaining technical concepts to non‑technical users
- Experience working within ITIL environments
- A genuine drive to develop your technical skills and progress into 3rd Line
- Technical experience in:
- Microsoft Server & Desktop Operating Systems
- Microsoft Cloud technologies (M365 & Azure)
- Backup solutions, Anti‑Virus & Endpoint Security
- Email filtering (e.g. Mimecast) and security access control
- Supporting projects and collaborating with vendors
Additional requirements:
- 5+ years’ experience in IT support or infrastructure environments
- Current or working towards certifications (CompTIA, Cisco, VMware, Microsoft)
- A clear progression pathway into 3rd Line and advanced infrastructure work
- Hybrid working to support work‑life balance
- Strong focus on learning, mentoring, and career development
- Supportive team culture where knowledge sharing is encouraged
- The opportunity to work on meaningful technical challenges and projects
If you’re ready to move beyond pure 2nd Line support and want a role that will genuinely help you grow into a 3rd Line Engineer, we’d love to hear from you.
Apply now and take the next step in your IT career with Sharp.
3rd Line Support Engineer in Birmingham employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who are already in 3rd Line roles. They can provide insights and might even refer you to opportunities that aren't advertised.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to explain your thought process clearly. Remember, they want to see how you tackle problems, not just the solutions.
✨Tip Number 3
Show off your passion for learning! Talk about any recent projects or certifications you've pursued. This demonstrates your commitment to growing into that 3rd Line Engineer role and makes you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 3rd Line Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Engineer and any relevant projects you've worked on. We want to see how your skills align with the 3rd Line role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re ready to step up into 3rd Line support. Share specific examples of how you've tackled complex issues and contributed to team success – we love a good story!
Show Your Passion for Learning: We’re all about growth here at StudySmarter, so let us know how you’re working towards further certifications or expanding your technical skills. Mention any courses or training you’re currently pursuing to show your commitment to development.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Sharp UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft Server, Azure, and ITIL practices. Be ready to discuss specific incidents you've handled and how you approached troubleshooting them.
✨Showcase Your Customer Focus
Since this role involves a lot of client interaction, prepare examples that highlight your customer service skills. Think about times when you’ve turned a challenging situation into a positive experience for a client.
✨Demonstrate Your Growth Mindset
Express your eagerness to learn and develop into a 3rd Line Engineer. Share any relevant certifications you’re pursuing or projects you’ve worked on that show your commitment to advancing your skills.
✨Practice Clear Communication
You’ll need to explain complex technical concepts to non-technical users, so practice simplifying your language. Prepare to give examples of how you’ve successfully communicated technical information in the past.
