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For Companies At a Glance
- Tasks: Manage support tickets and provide top-notch customer service.
- Company: Join Sharp IT, a dynamic team focused on technology and customer satisfaction.
- Benefits: Enjoy hybrid working, career development, and continuous learning opportunities.
- Why this job: Be part of a friendly environment that values personal and team growth.
- Qualifications: Bring a positive attitude and knowledge of Microsoft Cloud technologies.
- Other info: Ideal for tech enthusiasts eager to help others and grow their skills.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst.
Key Responsibilities:
- Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues.
- Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner.
- Team Development: Take an active role in personal and team development to enhance the overall work experience.
- Performance Standards: Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT.
Skills and Qualifications:
- Attitude: Friendly, personable, and professional demeanour.
- Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure).
- Technical Skills: Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues.
Why Join Us?
- Career Development: Opportunity to develop your career in IT within a supportive and dynamic team.
- Hybrid Working: Flexible working arrangements to suit your lifestyle.
- Professional Growth: Continuous learning and development opportunities.
- Positive Environment: Work in a friendly and collaborative environment.
2nd Line Support Analyst employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Familiarise yourself with Microsoft Cloud technologies, especially 365 and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with clients, demonstrating a friendly and professional demeanour during any pre-interview conversations can make a great impression.
✨Tip Number 3
Show your proactive attitude by preparing questions about the team and company culture. This not only shows your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Highlight any previous experience with ticket management systems. Being able to discuss how you've effectively managed support tickets in the past will demonstrate your capability for this role.
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a 2nd Line Support Analyst. Emphasise your technical knowledge, especially in Microsoft Cloud technologies, and any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and helping others. Mention specific examples of how you've resolved client queries or contributed to team development in previous roles.
Highlight Key Skills: In your application, clearly outline your understanding of Virtualisation, Networking, Firewalls, Cyber Security, and other relevant technical skills. Use bullet points for clarity and impact.
Show Enthusiasm for Continuous Learning: Express your eagerness for professional growth and continuous learning in your application. Mention any relevant courses or certifications you have completed or are currently pursuing.
How to prepare for a job interview at Sharp UK
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share examples of how you've engaged with tech, whether through personal projects or previous roles, to demonstrate your enthusiasm and commitment.
✨Highlight Customer Service Skills
Since the role involves providing excellent customer service, prepare to discuss specific instances where you've successfully resolved client queries. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Technical Knowledge
Brush up on your understanding of Microsoft Cloud technologies, virtualisation, networking, and cybersecurity. Be ready to answer technical questions and possibly solve a problem on the spot to showcase your skills.
✨Emphasise Team Development
Talk about your willingness to contribute to team development and personal growth. Share any experiences where you’ve collaborated with others to improve processes or enhance team performance, as this aligns with the company’s values.
