Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd Line Support and resolve client issues with a friendly approach.
- Company: Join Sharp UK, a leading tech company in Stockport.
- Benefits: Full-time role with opportunities for personal and team development.
- Why this job: Kickstart your IT career while helping others and learning new tech skills.
- Qualifications: Friendly attitude, knowledge of Microsoft O365, and good communication skills.
- Other info: Dynamic work environment with a focus on professional growth.
The predicted salary is between 30000 - 42000 £ per year.
2nd Line Support Analyst in Stockport required
Location: Stockport office – SK6 2QB
Hybrid working: 3x in the office, 2x from home
Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in Stockport. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.
What You’ll Be Doing
You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.
Your responsibilities will include:
- Owning, updating, and progressing support tickets to give clients confidence in our service.
- Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.
- Organising and prioritising your daily workload to meet client expectations efficiently.
- Using your technical knowledge to resolve issues and escalate where necessary.
- Communicating clearly, professionally, and positively with clients and colleagues.
- Actively developing your technical skills and contributing to team productivity.
- Representing Sharp IT Services professionally to support client retention and business growth.
What We’re Looking For
We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:
- A friendly, professional, and approachable attitude
- A strong desire to grow your skills in IT support
- Excellent verbal and written communication skills
- At least 2 years’ experience in IT support
- Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
- Basic understanding of backup solutions and antivirus tools
- Awareness of Remote Monitoring and Management (RMM) tools
What You’ll Get in Return
We value our people and invest in their growth. When you join Sharp IT Services, you’ll benefit from:
- 26 days of annual leave, plus bank holidays
- life insurance, dental, and critical illness cover
- Study support for relevant professional certifications
- Discounted gym membership
- A clear pathway for career development in a supportive environment
Ready to Apply?
This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you\’re ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.
#J-18808-Ljbffr
2nd Line Support Analyst employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Sharp UK on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft O365, networking, and firewalls. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your personality! When you get the chance to speak with the team, let your friendly and professional attitude shine through. Remember, they’re looking for someone who fits in well with their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Sharp UK team.
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience and skills that are relevant to the 2nd Line Support Analyst role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your tech know-how!
Show Off Your Communication Skills: Since you'll be dealing with both technical and non-technical folks, it's crucial to demonstrate your excellent written communication skills in your application. Use clear and concise language to show us you can communicate effectively!
Highlight Your Problem-Solving Abilities: As a 2nd Line Support Analyst, you'll need to tackle issues head-on. In your application, share examples of how you've successfully resolved problems in the past. We love seeing proactive candidates who take ownership of their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Sharp UK
✨Know Your Tech
Brush up on your knowledge of Microsoft O365, networking, and firewalls. Be ready to discuss how you've used these technologies in past roles or projects. This shows you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Communication Skills
Since you'll be dealing with both technical and non-technical audiences, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and professionally, as this is key for a 2nd Line Support Analyst.
✨Be Proactive and Positive
Exude a friendly and approachable attitude throughout the interview. Share examples of how you've taken initiative in previous roles, whether it’s resolving a tricky issue or helping a colleague. This aligns perfectly with the proactive nature they’re looking for.
✨Prepare Questions
Have a few thoughtful questions ready about the team dynamics, company culture, or specific technologies they use. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
