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- Tasks: Provide top-notch IT support and manage client tickets effectively.
- Company: Join Sharp IT Services, a leader in delivering exceptional technical support.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact while developing your skills in a dynamic workplace.
- Qualifications: Experience in 1st line support, strong Windows and Office knowledge required.
- Other info: Ideal for proactive learners eager to adapt to new technologies.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dedicated and proactive Onsite 1st Line Support Analyst to join our team and provide exceptional IT support to a key client in Beckton. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering top-notch technical support.
Key Responsibilities:
- Owning, updating, and progressing tickets to ensure the client is confident their issue will be investigated and actioned.
- Meeting agreed Key Performance Indicators (KPIs) to maintain a consistent high standard of service across Sharp IT Services.
- Taking an active role in personal development to increase technical proficiency.
- Organising and prioritising daily tasks to provide service in line with client expectations.
- Communicating professionally, positively, and friendly with all colleagues and clients to aid in effective exchange of information.
- Being an ambassador of Sharp IT Services at all times, to improve and maintain the reputation of Sharp IT Services.
Requirements:
- Proven experience in a similar 1st line support role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- A proactive approach to learning and adapting to new technologies.
Preferred Qualifications:
- Experience with email migration projects.
- Previous roles in healthcare or large-scale IT environments.
- Familiarity with ITIL practices.
Why Join Us?
- Opportunity to work with a key client and make a significant impact.
- Supportive team environment with opportunities for career growth.
- Competitive salary and benefits package.
If you are a motivated IT professional looking to take the next step in your career, we would love to hear from you. Apply now to join our team and help us deliver exceptional IT support to our valued client.
1st Line Support Analyst employer: Sharp UK
Contact Detail:
Sharp UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows operating systems and Microsoft Office Suite. This will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. Being able to articulate your thought process and solutions during an interview can set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively communicated with clients or colleagues in previous roles. This is crucial for a 1st Line Support Analyst, as you'll need to convey technical information clearly.
✨Tip Number 4
Research ITIL practices and be ready to discuss how they apply to the role. Even if you don't have direct experience, showing that you understand these concepts can highlight your proactive approach to learning and adapting.
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st line support roles. Emphasise your knowledge of Windows operating systems and Microsoft Office Suite, as well as any previous roles in healthcare or large-scale IT environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to learning new technologies. Mention specific examples of how you've met KPIs in past roles and how you can contribute to maintaining high service standards.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated with colleagues and clients in previous positions. This could include resolving issues or providing updates on ticket progress.
Showcase Problem-Solving Abilities: Include instances where you've successfully solved technical problems under pressure. This will demonstrate your ability to handle the demands of the role and reassure the employer of your capability to provide exceptional support.
How to prepare for a job interview at Sharp UK
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows operating systems and the Microsoft Office Suite. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and professionally. Use examples from your past experiences to illustrate how you’ve communicated effectively with clients and colleagues.
✨Demonstrate Proactivity
Emphasise your proactive approach to learning and adapting to new technologies. Share instances where you took the initiative to improve your skills or processes, as this aligns well with the expectations of the role.
✨Understand the Company Culture
Research Sharp IT Services and their values. Being able to speak about how you can contribute to their reputation and service standards will show that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
