Subsidence Regional Technical Manager in Leeds, Yorkshire

My client is a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. They help their clients to manage risk, operate their core business processes, and transform.

The role involves providing professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. Responsibilities include:

• Proactively managing own work efficiently and effectively to achieve business objectives and meet defined service level agreements (SLAs).
• Visiting damaged properties to assess technical and insurance aspects required to resolve insurance claims and reinstate damaged buildings.
• Understanding, implementing, and complying with company procedures and policies, while actively promoting the principle of treating customers fairly.
• Liaising with clients, policyholders, local authorities, third parties, claims handlers, and other colleagues as required.
• Maintaining and updating accurate records on the company claims management IT system.
• Working on own initiative and managing a portfolio of work within a regional area, assisting in other areas as needed.

The role will be home-based, requiring the maintenance of a suitable home office environment, with occasional attendance at local company offices. A company car will be provided, and a full driver's license is required.

Experience and training will be provided, but some knowledge and capability in the following areas are necessary:

• Identifying causes of damage and construction defects, assessing repair requirements, and scheduling necessary building repair works.
• Investigation and resolution of subsidence and general perils insurance claims.
• Instruction of temporary or emergency works to make damaged buildings safe.
• Building pathology including asbestos and damp problems.
• Understanding of buildings insurance policies and insurance law.
• Professional report writing and general correspondence, including consultation reports.
• Specification of site investigations and interpretation of geotechnical reports.
• Building construction and foundation systems.
• Obtaining competitive tenders, tender assessment, and recommendations.
• Local Authority Planning & Building Regulations.
• Health & Safety Legislation & CDM Regulations.
• Administration of building contracts and related contract law.
• Project management of building works onsite, valuing and authorising contractual payments and agreeing variations.
• Experience of cost control and financial awareness.
• Computer literate, particularly in MS Office Package.

Person specification/key skills:

• Educated to degree level in an appropriate discipline, e.g., Civil Engineering, Structural Engineering, Building Surveying, or similar.
• Excellent communication skills and articulation.
• Understanding and recognition of Customer Service and Quality.
• Flexibility and adaptability.
• The ability to work in a fast-paced and changing environment.

Reports to: Head of Subsidence and Surveying

Liaison with: Directors, Associate Directors, Managers, Loss Adjusters, Support Staff, Clients, Customers, Suppliers as necessary.

Benefits include:

• 25 Days Holidays
• BH Reward platform discounts for over 800 retailers
• Lease car salary sacrifice
• Cycle to work Scheme
• Life assurance x 4
• Well-being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Development, training, and professional qualification.