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For Companies At a Glance
- Tasks: Lead infrastructure builds and automation for a cutting-edge betting platform.
- Company: Join Betfred, a leader in the global betting and gaming industry.
- Benefits: Enjoy flexi-time, bonuses, mental health support, and more perks.
- Why this job: Shape the future of gaming technology while working in an innovative environment.
- Qualifications: Experience with server infrastructure, AWS, and automation tools required.
- Other info: Opportunity for career growth and recognition for achievements.
The predicted salary is between 43000 - 65000 £ per year.
Our mission is to dominate the betting and gaming industry on a global scale, and we need the very best Tech talent to help us achieve this.
We recently migrated all of our customers onto our proprietary platform, making it an exciting time to join us. With this platform, we can pioneer new products and drive advanced, creative technologies, resulting in unrivalled experiences for millions of customers worldwide.
Betfred\’s Technology department is driven by innovation, and you\’ll be at the heart of unlocking our new platform\’s potential. If you want to help shape the future of betting and gaming, then it\’s time to join us.
Job Purpose
Within IT Technical Operations, the Technical Services team provides critical technical resources and expertise for maintaining business and platform infrastructure.
You will take a senior role in infrastructure builds, automation, and deployment to deliver a scalable, production-ready environment. Key experience includes automation, scalability, network architecture, monitoring, management, and security in NSX, AWS, and VMWare.
You will also create and maintain documentation for client networks and systems for internal teams. We seek individuals familiar with various concepts, practices, and procedures in the field, capable of supporting escalated support tickets.
Job Duties
- Provide technical support for Betfred Group network and server infrastructure.
- Plan and implement infrastructure projects, including creating project plans and designing solutions.
- Design and implement automation solutions for deployment, upgrades, and operation of application stacks that are reusable across projects.
- Act as a technical resource within business projects, providing documentation to support delivery.
- Create and maintain documentation related to server and network topology, equipment, and configurations.
- Collaborate with Security and Compliance teams to ensure application stacks are hardened against threats.
- Serve as a technical escalation point for the Betfred Service Desk, ensuring incidents are acknowledged promptly.
- Participate in after-hours upgrades, troubleshooting, and on-call duties as needed.
- Perform standard system administration tasks, including server and application installation, patch management, and log analysis.
- Diagnose and resolve network issues using available tools.
- Provide infrastructure services such as storage networking, OS support, network security, directory services, server virtualization, and monitoring.
- Manage multiple work streams, including problem tickets, incidents, and projects, ensuring effective communication.
- Follow Betfred\’s project, incident, and change management methodologies.
- Investigate emerging technologies, documenting and presenting benefits to management.
Knowledge, Skills, and Experience
- Experience supporting server/infrastructure in support environments.
- Knowledge of Windows Server (2016+) and CentOS/Linux OS.
- Basic networking fundamentals.
- Support and management of Windows server roles (Active Directory, DNS, DHCP, Clustering, IIS).
- Experience with hyperconverged infrastructure (VMware ESX/NSX, Nutanix).
- Strong AWS skills, especially EC2, S3, IAM, VPC/network configuration.
- Experience with IAC/orchestration tools like Terraform, Ansible, CloudFormation.
- Hardware build and installation experience (HP, IBM, Dell, Lenovo).
- Monitoring tools experience (Zabbix, Prometheus, SolarWinds, Nagios).
- Knowledge of ITIL practices in a dynamic, support environment.
- ISO 27001, PCI-DSS knowledge is advantageous.
- Excellent communication and customer management skills.
- Full driving license required.
What is in it for me?
- Salary: £50,000 – £65,000 depending on experience.
- Flexi-time (start between 7am and 10am).
- Bonuses and incentives.
- Monthly pension contributions.
- Enhanced maternity and paternity pay.
- Refer a Friend programme.
- Death in service benefit.
- Discounts and cashback offers.
- Long-service recognition.
- Recognition for achievements.
- Celebrations for milestones like births, adoptions, weddings.
- 24/7 virtual GP service.
- Mental health support services.
- Financial wellbeing packages and savings schemes.
- One-on-one financial coaching.
- Employee Assistance Programme for personal challenges.
- Wellbeing resources via app.
- Eye care benefits.
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Senior Technical Services Engineer employer: Sharp Gaming
Contact Detail:
Sharp Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Services Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS, VMware, and automation tools like Terraform and Ansible. Having hands-on experience or relevant projects to discuss can set you apart during interviews.
✨Tip Number 2
Network with current or former employees of Betfred or similar companies in the betting and gaming industry. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with incident management and problem-solving in a technical support environment. Be ready to share specific examples of how you've handled escalated support tickets or complex infrastructure issues in the past.
✨Tip Number 4
Showcase your understanding of security practices, especially in relation to ISO 27001 and PCI-DSS. Being able to articulate how you would collaborate with Security and Compliance teams can demonstrate your readiness for the role.
We think you need these skills to ace Senior Technical Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in server and infrastructure support, particularly with Windows Server, AWS, and VMware. Use specific examples that demonstrate your skills in automation and network architecture.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission in the betting and gaming industry. Mention how your background aligns with their needs, especially in technical support and project management.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as experience with IAC tools like Terraform and Ansible, as well as your knowledge of security practices like ISO 27001 and PCI-DSS. This will help you stand out as a qualified candidate.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role.
How to prepare for a job interview at Sharp Gaming
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with server and infrastructure support, especially with Windows Server and Linux OS. Highlight specific projects where you've implemented automation solutions or managed network architecture.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that assess your ability to diagnose and resolve network issues. Use examples from your past experiences to illustrate how you approached and solved complex technical problems.
✨Familiarise Yourself with Their Technologies
Research Betfred's technology stack, particularly their use of AWS, VMware, and automation tools like Terraform and Ansible. Being knowledgeable about their systems will show your genuine interest in the role and help you stand out.
✨Prepare for Team Collaboration Questions
Since the role involves collaboration with various teams, be ready to discuss your experience working in cross-functional teams. Share examples of how you've effectively communicated technical information to non-technical stakeholders.
