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- Tasks: Oversee customer-facing services and ensure smooth operations in a dynamic gaming environment.
- Company: Leading gaming company in Manchester with a focus on innovation.
- Benefits: Competitive pay, generous bonuses, and opportunities for career growth.
- Why this job: Join us to shape the future of gaming and make a real impact.
- Qualifications: Proven service management experience and strong communication skills.
- Other info: Exciting role in a tech-driven environment with a passionate team.
The predicted salary is between 36000 - 60000 £ per year.
A leading gaming company in Manchester is seeking a Service Manager to ensure efficient and reliable customer-facing services. The ideal candidate will have proven service management experience in a tech-driven environment, relevant ITIL knowledge, and strong communication skills.
Responsibilities include:
- Overseeing operations
- Ensuring compliance with SLAs
- Being the point of contact for escalations
Join us to help shape the future of gaming, while benefiting from competitive pay and generous bonuses.
Product-Led Service Manager: Delivery & Growth in Manchester employer: Sharp Gaming
Contact Detail:
Sharp Gaming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product-Led Service Manager: Delivery & Growth in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the gaming industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Prepare for the interview by diving deep into the company's services and recent projects. Show us you’re not just another candidate; demonstrate your passion for their mission and how you can contribute to their growth.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to convey ideas clearly and handle escalations smoothly. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product-Led Service Manager: Delivery & Growth in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your service management experience, especially in tech-driven environments. We want to see how your skills align with the role of Service Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about gaming and how your background makes you the perfect fit for our team. Let us know what excites you about this opportunity!
Show Off Your ITIL Knowledge: Since we’re looking for someone with ITIL knowledge, make sure to mention any relevant certifications or experiences. We love seeing candidates who understand the importance of compliance and SLAs in service management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sharp Gaming
✨Know Your Stuff
Make sure you brush up on your ITIL knowledge and service management principles. Familiarise yourself with the specific challenges faced in tech-driven environments, especially in gaming. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Communication Skills
As a Service Manager, you'll need to communicate effectively with both customers and your team. Prepare examples of how you've successfully handled escalations or resolved conflicts in the past. This will demonstrate your ability to manage relationships and maintain service quality.
✨Understand SLAs Inside Out
Get to grips with Service Level Agreements (SLAs) and be ready to discuss how you've ensured compliance in previous roles. Think about specific metrics you've monitored and how you've improved service delivery. This will highlight your operational oversight skills.
✨Be Ready to Discuss Growth Strategies
The role involves overseeing delivery and growth, so come prepared with ideas on how to enhance customer-facing services. Think about innovative approaches you've implemented before and be ready to share how they could apply to the gaming industry.
