Sharp Business Systems (SBS) UK is seeking a 2nd Line Support Analyst to join our IT Helpdesk. Based in Bristol or High Wycombe, the role offers hybrid work (3 days on-site, 2 days remote) and a chance to own and progress client tickets across Microsoft 365, Windows Server, Azure, and networking.
You will communicate clearly with clients, prioritize tasks to meet SLA/KPI targets, and contribute to a high-performing, client-centred culture.
